Just an utterly off-the-wall thought. Have you tried dialling your number yourself from elsewhere or a mobile? Don't use a phone number list, just the keypad from memory.

Try with and without the area code.

reset it to factory settings ? which hub version is it ?

The voices in my head tell me that the upstream/downstream speed appears top left on a page that you get to without the password, but they may be playing tricks with me.

Have tried that and it does connect with my mobile. I don't know whether the BT person meant that they could not connect or just that the line was engaged. I suspect the former.

However, the BT speed tester still cannot identify the line. How they they expect to repair/profile or do anything to the line if they have not got a record of it beats me!

They still seem quite happy to quote the line number on their bills!

It's BT Home Hub version 2 but I still cannot see anything about speeds on the open access pages.

I will do the reset and enter a new password when I have a little more time to spare as I am a little wary of returning to factory settings etc. Last time I did that was on my iPhone and it all restarted in Polish and I couldn't understand the menus to get it back to English! Had to take it back to the shop.

In reply to a post by eamason:

I will do the reset and enter a new password when I have a little more time to spare as I am a little wary of returning to factory settings etc. Last time I did that was on my iPhone and it all restarted in Polish and I couldn't understand the menus to get it back to English! Had to take it back to the shop.

Hilarious!

In reply to a post by krazykizza:

My thoughts exactly, so annoyed with these "gimmie my full 8megs i pay for" village idots.

I are must so be an villiage idiot - I knows when teknolgee is beat me.

Excuse me pal - I didnt ask to be abused by "the font of all knowledge". All I said was that I have had slow speeds, I complained most bitterly after being told that it was my equipment that was at fault, proved that it was not the case, got my profile reset to allow me a higher speed and now it seems to be slipping back to as it was before I complained.

There really is no need to slag anyone off because they have raised a point of view that you might not agree with.

If you had been careful enough to read the whole of my post I state that it is not a case of "full 8 meg" but "consistency" that I ask for!

Could you politely and calmly answer that please?

so if you have a home hub 2.0 there is a silver sticfker on the back giving you the ssid key the wirless key and the defualt admin user name.

step one open up a browser and in the bar that has the http:/ not the search engine bar type 192.168.1.254 it will ask you to enter the admin password if you have never changed it it will be the default one (it also asks you to change it hear as well so do so)

step 2 click on settings new page loads

step 3 click on advanced settings you will now be given a warning page click continue to advance settings

step 4 click on broadband new page appears then click on adsl new page appears copy an d paste results in woul dlook something like these

ADSL line status
Connection information
Line state Connected
Connection time 5 days, 20:03:15
Downstream 3,040 Kbps
Upstream 832 Kbps


ADSL settings
VPI/VCI 0/38
Type PPPoA
Modulation ITU-T G.992.1
Latency type Fast
Noise margin (Down/Up) 11.6 dB / 7.0 dB
Line attenuation (Down/Up) 52.0 dB / 28.0 dB
Output power (Down/Up) 18.9 dBm / 12.5 dBm

'unless your on the exchange door step your not gonna get much more than '

Not so, I am 1.6k from the exchange, and held 8128Kbps sync/7150 profile for many years. 8128 is possible up to 45db attenuation.

I think 8128 is only possible up to about 29dB attenuation (2.1 km).

Not arguing, but I have seen it at 45db.