got another to test or borrow ? Always handy keeping a backup!

What speed do BT Broadband slow you down to if you exceed the FUP?

Had a call from the great BT_Care guys, and this is getting sorted out. It is a throughput issue, and should be dealt with, within the next 48hours.

I will keep you guys updated, and hopefully (fingers crossed) this will be sorted by mid next week

Big thanks to BT_Care

Steve

Great, fantastic, amazing news!!!

Everything went back to normal late last night, so i'm a happy bunny now.

Great work byt BT_Care, I thank you



Steve

Great .

This sounds very much like the same problem I have. I've been a Bt customer for years and only recently have I started having terrible problems with low bandwidth in the evenings and at weekends.

My line stats have always been excellent (I live 180m from the exchange), and normally I max out my connection at around 6mb/s. I have not gone over the FUP usage limit or anything like that so it should not be a throttling issue. Right now I get around 0.5mb/s and anything remotely strenuous makes my connection unusable.

I was going to cancel my contract but seeing as though someone had success here (trying to call support is waste of time and energy), I thought I'd give it a go.

Some stats:

Connection Information
Line state Connected
Connection time 3 days, 21:00:46
Downstream 7,616 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.8 dB / 23.0 dB
Line attenuation (Down/Up) 6.5 dB / 4.0 dB
Output power (Down/Up) 15.3 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 1721 / 8
CRC Errors (Down/Up) 7 / 5
HEC Errors (Down/Up) 16 / 0
Error Seconds (Local/Remote) 6 / 1

Download speedachieved during the test was - 652 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

Should I email BT_Care also? Is that the username on the forum?

In reply to a post by Spikester84:

Finally got the BT broadband test to work (took a long time to load) Here is the results:

Download speedachieved during the test was - 117 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps

So the BT Technical department lied to me about my IP Profile, as it has always been 7150 Kbps! Which is correct for my normal speed test results of 6.9meg!

Only thing I can think of now is that the router is faulty??

Steve

My Hub is faulty wireless side doesn�t work anymore told BT that my netgear works ok, a lady said keep using the netgear and keep the hub as a spare.
I think Bt have stopped replacing faulty Hubs

In reply to a post by Noa:

This sounds very much like the same problem I have. I've been a Bt customer for years and only recently have I started having terrible problems with low bandwidth in the evenings and at weekends.

My line stats have always been excellent (I live 180m from the exchange), and normally I max out my connection at around 6mb/s. I have not gone over the FUP usage limit or anything like that so it should not be a throttling issue. Right now I get around 0.5mb/s and anything remotely strenuous makes my connection unusable.

I was going to cancel my contract but seeing as though someone had success here (trying to call support is waste of time and energy), I thought I'd give it a go.

Some stats:

Connection Information
Line state Connected
Connection time 3 days, 21:00:46
Downstream 7,616 Kbps
Upstream 448 Kbps

ADSL Settings
VPI/VCI 0/38
Type PPPoA
Modulation G.992.1 Annex A
Latency type Interleaved
Noise margin (Down/Up) 14.8 dB / 23.0 dB
Line attenuation (Down/Up) 6.5 dB / 4.0 dB
Output power (Down/Up) 15.3 dBm / 1.6 dBm
Loss of Framing (Local/Remote) 0 / 0
Loss of Signal (Local/Remote) 0 / 0
Loss of Power (Local/Remote) 0 / 0
FEC Errors (Down/Up) 1721 / 8
CRC Errors (Down/Up) 7 / 5
HEC Errors (Down/Up) 16 / 0
Error Seconds (Local/Remote) 6 / 1

Download speedachieved during the test was - 652 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps

Should I email BT_Care also? Is that the username on the forum?

Why do I get better speeds than you, when you are closer to your exchange than i'am to my exchange?

Steve

A daytime reconnection has a slight chance of fixing it, as routers and exchange equipment can get messed up occasionally. Rather than just an immediate disconnect/reconnect a 30-minute switch-off of the router can be best, as that allows most exchange equipment to clear the connection fully.

Are you testing the speed connected wired or wireless to your router? Wireless can suffer very badly from other local ones, so if a close neighbour has just set one up that could be a factor.

Both the above are just routine things to check. Otherwise it does look as though you may have a similar problem to the OP, so a PM to BT_Care with your BT user name and account number, with a link to your post here, cannot do any harm . Perhaps tomorrow one will see your post anyway.

Good luck.

Not using wireless, and the hub is connected directly to the test socket so it's not an internal issue.

I'll send my details to BT_Care, cheers.