Help

Market 1 exchange with <500 lines and rural location. Long line >5km. Had broadband from Virgin up until last Monday. Switched to BT on the 7th.

Have been using BT2700HGV which has maintained a very stable typically slow but usuable speeds (sync at 0.75Mbs, download about 0.5Mbs).

Installed Home Hub - synced at 0.44 Mbs with download at 0.1 Mbs for 2 days then lost sync. Tried test socket with brand new (BT) filter but no sync.

Plugged 2Wire back in with brand new (BT)filter to test socket - synced again ( see data below) but download is 0.1Mbs

No extensions, wired phone, no Sky box, quiet line test OK, no ring wire.

I appreciate that there is a 10 day 'learning' period but so far its not looking good at all on exactly the same line i was on 4 days ago.

Just irritated really, 0.44Mbs is sh*t but functional,(and all i might expect i suppose) but 0.1Mbs is a distaster.


Broadband Negotiated Mode: G.DMT Annex A
Connection Status: CONNECTED
Speed (down/up): 608 Kbps/448 Kbps
Number of Retrains: 6
Number of Retrains Elapsed Time: 2H: 03M: 08S
SNR Margin (Downstream/Upstream): 9.0 dB/11.0 dB
Attenuation (Downstream/Upstream): 63.0 dB/31.5 dB

Download speed remains at 0.1Mbs

run speedtester.bt.com to see what your IP profile is.

as you can see fromyour stats your synched at 604kps wich is just over half a meg, as yarwell says belwo run the speedtester see what profile you have

Thanks guys. Here is the result.

Download speedachieved during the test was - 83 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :576 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps

If all your connections are at 576 or higher then you will get downloads around the 470 to 500Kbps mark in time.

Will take a few days for the IP profile to recover.

OK, just returning to this.

IP Profile now 500Kbps with download at 370Kbps or so.

I'm direct into the test socket with the 2Wire with the following

SNR Margin (Downstream/Upstream): 9.0 dB/11.0 dB
Attenuation (Downstream/Upstream): 63.0 dB/31.5 dB

My line length is 5992 meters according to the Be availability checker.

Is there anything further i can do about the SNR given that I have one wired phone, no ring wire, Sky box etc etc.?