Just a quick update.
BT_Care pm'ed and have confirmed that this was escalated and is still with BT Wholesale.
It's nice to get a bit of info, at least I know somethings being done.

In reply to a post by RobertoS:

In reply to a post by RandomJointer:

>>unfortunately most companies these days seem to put their shareholders first

I thought that all companies had a legal responsibility to put their shareholders first. After all, it's the shareholders money that puts the thing on the road. Has something changed?

You are absolutely right. It's something that very few people realise.

However, a major factor in safeguarding the shareholders' interest is making sure that customers are happy. The two are not incompatible, just that the poster put it rather badly.

Well theoretically keeping the customers happy is a prerequisite to keeping the shareholders happy. Only stupid CEOs and nationalised industries think it's an either/or situation

It's Groundhog Day with CS

CS call on 27th, ask how my speed is
I tell them that this was supposed to have been passed to BT Wholesale days ago.
I'm told they made changes at the exchange, oh really, well nothings changed here.
They proceed to book an engineer.
I tell them not to send an engineer to my home as this was a waste of time.
I'm told that this was a "high level engineer" who would deal with the exchange then visit my home.

It came as no surprise when a normal openreach engineer turned up next morning.

CS call back to find out how my speed was, as an engineer had been out.
I tell them the engineer couldn't help with this as there's no problem here, and he has no access to the fibre equipment.
They said that the engineer was a "high level engineer" and visited the exchange then my home.
Needless to say I lost the plot there.
They proceeded to book another engineer despite me saying not to bother.

I sent an e-mail straight after that call last night, complaining about this CS farce.
I got a nice surprise when I got an e-mail and call from HLC earlier today.

Now maybe at last things will move on.

In reply to a post by niknar:

I sent an e-mail straight after that call last night, complaining about this CS farce.
I got a nice surprise when I got an e-mail and call from HLC earlier today.

Now maybe at last things will move on.

Hopefully they will, I had to resort to HLC when BT messed up my RTD from Bulldog a few years ago (it was just before BD got taken over by Tiscali).

Ain't no such thang as a normal Openreach engineer.

Finally looks like this is sorted,
after trying a change of port that didn't help, on 16th June Wholesale upgraded equipment at exchange.
I don't know what they changed but it did the trick.
Big sigh of relief, I can now get on with life

In reply to a post by niknar:

Finally looks like this is sorted,
after trying a change of port that didn't help, on 16th June Wholesale upgraded equipment at exchange.
I don't know what they changed but it did the trick.
Big sigh of relief, I can now get on with life

Well done with your perseverance. But it really shouldn't have taken them so long and wasted so many hours of your time and that of the nice friendly but powerless engineers. Still I am sure they enjoyed their tea and biccies