BT infinity modem

Joined BT infinity 3 weeks ago. The last week has seen the openreach modem stop working 4 times due to power failing. It seems to me that its overheating because you have to wait for the modem to cool down before it will restart. I rang the BT helpline last Sunday & was told an engineer would contact me within 48 hours to change the modem as it appears to be faulty. I am still waiting for the engineers visit. Beginning to regret moving to BT already. Be warned.

I have only had BT Infinity since 4th March and I have already had to get the BT Openreach modem replaced twice.

Darren

Edited by deleted (Sat 09-Jul-11 20:13:09)

Other posters have suggested wall mounting the modem to avoid it being left on a window sill in sunlight. Just a thought.

Wall mounted here, rock solid so far.

It is well know that the OR modem is not the greatest piece of kit and prone to overheating. Vertically mounting it does seem to help with with ventilation and cooling.

Horizontal on desk, next to Iomega 500GB disc chucking out heat roughly in its direction as the layout and space is not very flexible, plus router, plus often an old Advent laptop. South-facing window, (usually closed), with temperature monitored for a couple of months by a sensor in the middle of that lot. Central heating radiator a metre away.

At the time of posting, showing 22.7C, often shown over 28C when I've bothered to look. No problems.

It seems to be standard now: the BT/or person that switched by line over to FTTC did it as part of the install (and asked where I wanted it rather than just plonking it somewhere random).

Hi davyboy

If you send me over your details via http://bt.custhelp.com/app/contact_email/c/4950 I will gladly look into what is happening with the engineer visit you were promised.

Regards David

Hi David, Just to let you know a BT engineer is due in about an hours time, hopefully to solve the problem Cheers

I'm wondering if Huawei made a manufacturing change to this modem as I've had mine powered up 24/7 since August last year and it doesn't even get warm let alone hot (and that's sitting flat on a table)