Where does one complain?

When BT haven't fixed a fault (which is 2 weeks ongoing - at least) and are in the habit of not calling the customer (ie. me) back to explain what is going on with the fault (on 2 occasions a promised return call hasn't been honoured), just who are the people to contact? OFCOM?

I appreciate that faults take time to fix, but I would like to be told when it is likely to be fixed. I also take umbrage with the fact that in every call I've made to BT, they've told me that I am likely to be charged £130 if the fault lies with 'me' (so to speak) but at no time, on the other foot am I told that as a result of the line fault making most calls unintelligible, am I going to be compensated for the poor service.

Regards, Mark.

email CEO of BT. Always gets action.......

[email protected]

http://bt.custhelp.com/app/contact_email/c/2702,2705...

Or if you use Twitter try @BTCare or @BTBusiness. It sounds ridiculous but it works.