In reply to a post by lelboy:

BT "customer care"

Can you use those words in the same sentence?

Touche'... What could I have been thinking?
Oh yes, I remember, it was the four years of good service from o2 "customer care" that was in my mind! I only left them because BT couldn't fix a 6 month-long, ongoing fault.
It was with reservations that I went to BT again. As I said, the actual BB is super, but admin errors right from the start.
1) Not actioning the £120.00 I paid up from for line rental..
2) Not putting me on "ex-directoy" as requested - nuisance calls, which BT conceded were from a previous line-holder's contacts - necessitated them providing me with a 2nd phone line within two weeks.
3) Seventeen - I kid you not - calls to get these issues sorted.
Yep, you certainly are right - it was unforgivable to use customer care in the same sentence as BT!
Cheers, Les.

Should be installed today at 1pm.. Hopefully the Engineer has me in his diary.

Engineer is at home with the wife. ( rang to ask if he could come early )

I explained everything to the wife last night, just in case he turned up early. Naturally her eyes glazed over and she failed to actually take note of my instructions. Hence I am now rushing home.

All done.

Luckily I had an engineer installed ADSL line and socket, so he just tapped into that for my Infinity connection.

Showing as 37 / 8 on speedtest.net

Looking good

then come around november time you should see your download speed increase to around 75 megs down and i think the upload seed will be 15 megs

Seen my first 'issue' last night, around 2 or 3am i lost all webpage access, Hub showing stil connected and no drops but could not get any webpages, just got page cannot be displayed, also speeds were very irratic, ran a speedtest after the issue and the needle was flying everywhere....... also pings seems to have shot up 5 or 6ms at the time too

Nice! What was your predicted speed during signup?

Are they upping the speed in Nov then for everyone? I wasn't sure if the copper part of the line from the box to home could handle that kind of speed!