Nothing is connected to the line other than the phone and the modem. both are hooked into the master socket. No other sockets in the house and the phone line is clear as a bell.

Direct to the socket, or any plug-in extensions in use?

Are there any wired extensions, even if unused?

Just one socket in the house, the master. Phone and Modem plugged straight in, no extensions.

Edited by deleted (Thu 04-Aug-11 10:16:27)

Surely something is wrong.
Granted; I don't have FTTC yet (another two weeks) but a downstream IP profile of 13857kbps doesn't sound right for a line short enough to have an upstream IP profile of 10000kbps?

Well yeah I think so

Maybe I'm oversimplifying, but I'd have thought given my previous 10mbit on a straight all copper ADSL service I should be seeing at least double that on the FTTC, especially when the expected speed given to me was 24mbit.

Edited by deleted (Sun 07-Aug-11 23:25:34)

Yes. Just I have been very busy with several things and had run out of the easy suggestions.

Definitely "Summat's oop!"

BT currently running a line test and will call me back shortly....

OK - no problems on the line.

They are going to "refresh" the line and have asked me to hard reset the router tomorrow morning.

They'll call me back tomorrow at 6pm.

Fingers crossed....

Can sync speeds be altered with VDSL as with ADSL?

Edited by deleted (Mon 08-Aug-11 18:12:01)

In reply to a post by TheMarf:

Can sync speeds be altered with VDSL as with ADSL?

If you mean is Openreach FTTC tweakable, the answer at the moment is No. You get an Openreach modem, (apparently a router with fixed bridging), and no access to the stats or control of the connection.

Some people have replaced it with VDSL2 routers, either to see the stats or get back to one box instead of two, but several seem to have minor troubles.

I mean at their end.

Fr'instance, when I was with Sky and having problems, they dropped my line speed to see if my line instability if it was an issue with the sync speed.

It wasnt in the end, so they put my speed back up to 10mbit.