Thanks GMAN, helpful link. The key point in this for me is:

The coaxial portion of the network connects 25 to 2000 homes (500 is typical) in a tree-and-branch configuration off of the node

So in effect you're sharing a link back to the fibre cab with an average of 500 properties, better hope they don't all sign up for the 100Mbps service!

Is the telephone working?

Unless this is spefically about the link cables between fibre cab and normal green cab, then this is just a telephone wiring issue, and broadband takes a lower priority to a broken voice service.

Compensation does not exist unless you are on a business contract, and rules on this are the same for all suppliers.

In reply to a post by MrSaffron:

Is the telephone working?

Unless this is spefically about the link cables between fibre cab and normal green cab, then this is just a telephone wiring issue, and broadband takes a lower priority to a broken voice service.

Compensation does not exist unless you are on a business contract, and rules on this are the same for all suppliers.

Weeelll... I've been sent a free BT mobile dongle which they have agreed to pay for, preloaded with 1 gb, and they have agreed not to charge me for the period of no service, so that's something.

I wonder if anyone knows the answer to my comment about other users of BT's network i.e. Talk Talk having service agreements in place in accordance with the Regulator's requirements, allowing for compensation, so making their repair requirements far higher priority than direct customers'?

Certainly in the Gas and Mail industries, in which I have some experience, there are such agreements

With the introduction of WLR3 and Openreach, all Communication Providers including BT Retail, are subject to the same SLA's in terms of repairs.

How each CP decides to compensate their own customers is entirely down to them and will have nothing to do with Openreach or BT Retail.