In reply to a post by acpsd775:

yea if no phone it should be £35 a month weather your new or not, my uncle got 50meg the week it was rolled out here when it was still £45 and as soon as VM changed the prices he was automatic put onto the £25 price change (with phone).
Hes way over his 12 months and still only pays £25 so i dont see why you still have to pay 45 i mean100meg is only £35 with phone £45 without so your paying the 100meg price.

worth a phone call to VM might get a nice rebate and a few months discount or something they tend to do a lot to keep custom.

Ash

Sorry Ash do you know when price went down to £35 a month, Thanks.

In reply to a post by jamesgooner:

In reply to a post by acpsd775:

yea if no phone it should be £35 a month weather your new or not, my uncle got 50meg the week it was rolled out here when it was still £45 and as soon as VM changed the prices he was automatic put onto the £25 price change (with phone).
Hes way over his 12 months and still only pays £25 so i dont see why you still have to pay 45 i mean100meg is only £35 with phone £45 without so your paying the 100meg price.

worth a phone call to VM might get a nice rebate and a few months discount or something they tend to do a lot to keep custom.

Ash

Thanks for that Ash looks like Virgin will be getting a call from me later on today, not happy about them over charging me since February this year.

i think its happened to a few people on here actually i remember reading a few post in past about it but if you hold your ground about how un happy you are about it theyll try there best to make you happy again. they once bodged my tv service up and ended up with 6 months free upgrade to xl out of it for same price as M+ lol

Ash

Edit about price i dont no but i no its been some time i only payed £25 with phone for about a year and half so its been a long time

Edited by acpsd775 (Fri 09-Sep-11 13:19:55)

i am 100% happy with it

does what it is supposed to do,dont really no what else to say lol

the superhub:
apart from some issues being reported regarding the wireless range and bridge mode not being supported yet all seams well..

i dont use wireless i have a hard wired home network so i am unaffected by these issues

they will both be getting fixed soon in firmware update 'r30'.it is in beta testing at the moment.

In reply to a post by djfunkdup:

i am 100% happy with it

does what it is supposed to do,dont really no what else to say lol

the superhub:
apart from some issues being reported regarding the wireless range and bridge mode not being supported yet all seams well..

i dont use wireless i have a hard wired home network so i am unaffected by these issues

they will both be getting fixed soon in firmware update 'r30'.it is in beta testing at the moment.

good to hear think ill go on 100 then im in contract till feb so it should all be sorted by then i also use wired sept for my macbook but i use my desktop more so i wont use wifi much my self

Ash

let us no how u get on, on the phone with vm

Ash

Morning All.
juat rang Virgin about the price im still paying for my 50MB BB seems ive been geting a discount but im still paying £38-50P a month not £35 which is on the website, guy i was talking to was in India he said taht price £35 is for new customers i said it should be for everyone on 50MB he then put me on to his manager who said same thing , so ill have to call back tomorrow & see if i can speak to someone english as website said it should be £35 a month, ill have to give them 30 days if i want to leave so not sure what to do, i asked about droping to 30MB service & id still be paying £35-50p a month so still more than new customers.

my latest bill that says im still being charged £45
£67.50
TV Size: X L
04 August - 03 September £26.00
TiVo Monthly Fee
04 August - 03 September £3.00
XXL 50Mb Broadband
04 August - 03 September £45.00
Broadband XXL & TV Discount
04 August - 03 September -£6.50

In reply to a post by jamesgooner:

Morning All.
juat rang Virgin about the price im still paying for my 50MB BB seems ive been geting a discount but im still paying £38-50P a month not £35 which is on the website, guy i was talking to was in India he said taht price £35 is for new customers i said it should be for everyone on 50MB he then put me on to his manager who said same thing , so ill have to call back tomorrow & see if i can speak to someone english as website said it should be £35 a month, ill have to give them 30 days if i want to leave so not sure what to do, i asked about droping to 30MB service & id still be paying £35-50p a month so still more than new customers.

my latest bill that says im still being charged £45
£67.50
TV Size: X L
04 August - 03 September £26.00
TiVo Monthly Fee
04 August - 03 September £3.00
XXL 50Mb Broadband
04 August - 03 September £45.00
Broadband XXL & TV Discount
04 August - 03 September -£6.50

Get back onto them. You should pay £35 or less. Put in a complaint if they won't do anything

When we had 10mb broadband at £25 a month, after 12 months it was £20 for new customers. Virgin offered it at £13 a month to us when I switched back to sky. Had issues & left anyway

In reply to a post by ukhardy07:

In reply to a post by jamesgooner:

Morning All.
juat rang Virgin about the price im still paying for my 50MB BB seems ive been geting a discount but im still paying £38-50P a month not £35 which is on the website, guy i was talking to was in India he said taht price £35 is for new customers i said it should be for everyone on 50MB he then put me on to his manager who said same thing , so ill have to call back tomorrow & see if i can speak to someone english as website said it should be £35 a month, ill have to give them 30 days if i want to leave so not sure what to do, i asked about droping to 30MB service & id still be paying £35-50p a month so still more than new customers.

my latest bill that says im still being charged £45
£67.50
TV Size: X L
04 August - 03 September £26.00
TiVo Monthly Fee
04 August - 03 September £3.00
XXL 50Mb Broadband
04 August - 03 September £45.00
Broadband XXL & TV Discount
04 August - 03 September -£6.50

Get back onto them. You should pay £35 or less. Put in a complaint if they won't do anything

When we had 10mb broadband at £25 a month, after 12 months it was £20 for new customers. Virgin offered it at £13 a month to us when I switched back to sky. Had issues & left anyway

Thtas what i thought i should be paying but the guy from India said its £38-50P for me with discount & £35 for new customers, i know it should be £35 as thats whats on there site, ill call tomorrrow see if i can speak to the uk call centre, if i dont get any joy from them ill give them 30 days notice & try Bt Infinity.

Your loyalty should be rewarded. You should pay less than new customers IMO.

Virgin generally have good retentions as do BT. Virgin India however have their limited script. Try calling customer services on 0800 052 0397, can often get through to a good English call centre with this.

(if on a mobile ring 029 2108 2800 & then dial the 0800 number - makes it part of your inclusive mins)

In reply to a post by ukhardy07:

Your loyalty should be rewarded. You should pay less than new customers IMO.

Virgin generally have good retentions as do BT. Virgin India however have their limited script. Try calling customer services on 0800 052 0397, can often get through to a good English call centre with this.

(if on a mobile ring 029 2108 2800 & then dial the 0800 number - makes it part of your inclusive mins)

I'll call tomorrow so I know I'll get someone in uk,I even asked how much it would be to down grade to 30MB service & he said £32 50P but it should be £28 50P if they quote that price tomorrow I'll leave &try Bt Infinity,im with them 18 Months now with 50MB service & im paying more than new customers.