In reply to a post by jamesgooner:

Morning All.
juat rang Virgin about the price im still paying for my 50MB BB seems ive been geting a discount but im still paying £38-50P a month not £35 which is on the website, guy i was talking to was in India he said taht price £35 is for new customers i said it should be for everyone on 50MB he then put me on to his manager who said same thing , so ill have to call back tomorrow & see if i can speak to someone english as website said it should be £35 a month, ill have to give them 30 days if i want to leave so not sure what to do, i asked about droping to 30MB service & id still be paying £35-50p a month so still more than new customers.

my latest bill that says im still being charged £45
£67.50
TV Size: X L
04 August - 03 September £26.00
TiVo Monthly Fee
04 August - 03 September £3.00
XXL 50Mb Broadband
04 August - 03 September £45.00
Broadband XXL & TV Discount
04 August - 03 September -£6.50

Hi again mate best time to ring is Monday to Friday between 10AM and 4PM in my experience 9/10 of been with them for 16 years (until mid this year) times you get an English person whos usually very helpful any other times its hit and miss.

Can i just ask if your with VM for TV/BB how come you dumped the phone usually when having a VM phone it makes your bill considerably smaller.

Ash

In reply to a post by acpsd775:

In reply to a post by jamesgooner:

Morning All.
juat rang Virgin about the price im still paying for my 50MB BB seems ive been geting a discount but im still paying £38-50P a month not £35 which is on the website, guy i was talking to was in India he said taht price £35 is for new customers i said it should be for everyone on 50MB he then put me on to his manager who said same thing , so ill have to call back tomorrow & see if i can speak to someone english as website said it should be £35 a month, ill have to give them 30 days if i want to leave so not sure what to do, i asked about droping to 30MB service & id still be paying £35-50p a month so still more than new customers.

my latest bill that says im still being charged £45
£67.50
TV Size: X L
04 August - 03 September £26.00
TiVo Monthly Fee
04 August - 03 September £3.00
XXL 50Mb Broadband
04 August - 03 September £45.00
Broadband XXL & TV Discount
04 August - 03 September -£6.50

Hi again mate best time to ring is Monday to Friday between 10AM and 4PM in my experience 9/10 of been with them for 16 years (until mid this year) times you get an English person whos usually very helpful any other times its hit and miss.

Can i just ask if your with VM for TV/BB how come you dumped the phone usually when having a VM phone it makes your bill considerably smaller.

Ash

hello Ash, yes i have TV/BB & Tivo, had there phone line but it was rubbish, it was always faulty so i cancelled it, i have a BT line with unlimited calls.

In reply to a post by jamesgooner:

In reply to a post by acpsd775:

In reply to a post by jamesgooner:

Morning All.
juat rang Virgin about the price im still paying for my 50MB BB seems ive been geting a discount but im still paying £38-50P a month not £35 which is on the website, guy i was talking to was in India he said taht price £35 is for new customers i said it should be for everyone on 50MB he then put me on to his manager who said same thing , so ill have to call back tomorrow & see if i can speak to someone english as website said it should be £35 a month, ill have to give them 30 days if i want to leave so not sure what to do, i asked about droping to 30MB service & id still be paying £35-50p a month so still more than new customers.

my latest bill that says im still being charged £45
£67.50
TV Size: X L
04 August - 03 September £26.00
TiVo Monthly Fee
04 August - 03 September £3.00
XXL 50Mb Broadband
04 August - 03 September £45.00
Broadband XXL & TV Discount
04 August - 03 September -£6.50

Hi again mate best time to ring is Monday to Friday between 10AM and 4PM in my experience 9/10 of been with them for 16 years (until mid this year) times you get an English person whos usually very helpful any other times its hit and miss.

Can i just ask if your with VM for TV/BB how come you dumped the phone usually when having a VM phone it makes your bill considerably smaller.

Ash

hello Ash, yes i have TV/BB & Tivo, had there phone line but it was rubbish, it was always faulty so i cancelled it, i have a BT line with unlimited calls.

Ah right how is tivo ant what are the apps like im wanting it when i go back to vm next year

Ash

Tivos great, had the box freeze twice since install in April but apart from that its great, as for the apps i dont bother with them as id only use BBCi player if i needed to use that .you know there are 2 versions of Tivo box, 1TB box £99 7 500GB box £49-50P

In reply to a post by djfunkdup:

virgin give you the same deals as they do for new customers...

But only if you yell at them...!

I've been on cable since it was Bradford Cable and that's some time. My package price went up and up and I was paying almost £60 a month for TV XL, BB L and phone with no options, we prefer to use our mobiles.

I was made redundant and called them, they dropped me from TV XL to TV M and that's at no charge, I stayed on BB L at £25 a month and kept the phone, to which they added a weekend calls package and charged £13.90. There was a also a £5 payment charge as I don't use direct debit. Total should have been £43.90 but they allowed £1.50 against the payment charge and a £10 loyalty discount so it came down to £32.40.

It still seemed a lot, so I queried the BB charge as it's shown as being only £13.50 a month for new customers - they would not give me that price, saying that the discount I was getting was enough.

Ignore 'special 3 month at' offers and I have BB L which is £13.50, TV M which they don't list any more so consider it free, plus phone with weekend, so just line rental of £13.90, monthly payment fee of £5 on top makes it - £32.40 - the same as I pay now, with 'loyalty' discounts.

Amazing!

In reply to a post by TMCR:

In reply to a post by djfunkdup:

virgin give you the same deals as they do for new customers...

But only if you yell at them...!

I've been on cable since it was Bradford Cable and that's some time. My package price went up and up and I was paying almost £60 a month for TV XL, BB L and phone with no options, we prefer to use our mobiles.

I was made redundant and called them, they dropped me from TV XL to TV M and that's at no charge, I stayed on BB L at £25 a month and kept the phone, to which they added a weekend calls package and charged £13.90. There was a also a £5 payment charge as I don't use direct debit. Total should have been £43.90 but they allowed £1.50 against the payment charge and a £10 loyalty discount so it came down to £32.40.

It still seemed a lot, so I queried the BB charge as it's shown as being only £13.50 a month for new customers - they would not give me that price, saying that the discount I was getting was enough.

Ignore 'special 3 month at' offers and I have BB L which is £13.50, TV M which they don't list any more so consider it free, plus phone with weekend, so just line rental of £13.90, monthly payment fee of £5 on top makes it - £32.40 - the same as I pay now, with 'loyalty' discounts.

Amazing!

so i need to get on to them tomorrow & see what retentions can offer me or i will cancel because even for 30MB BB thee going to charge me £32-50P i can get BT Ifinity for £25-60P so that sounds a better deal also dont have to worry about STMs like on Virgin with there 30MB BB.

In reply to a post by jamesgooner:

Tivos great, had the box freeze twice since install in April but apart from that its great, as for the apps i dont bother with them as id only use BBCi player if i needed to use that .you know there are 2 versions of Tivo box, 1TB box £99 7 500GB box £49-50P

thanks for the info seams all good, yea i know about the 2 boxes ill just stick with the 500gig my current sky+H only had 500 but i can only use 250 of it coz 250 is reserved for anytime for 500 more than enough

Ash

will update you tomorrow after i ring retentions to see if they offer me anything.

In reply to a post by acpsd775:

let us no how u get on, on the phone with vm

Ash

Morning Ash,
Just an update about price Ive been paying Virgin for my 50MB BB, i didn't get chance to call anyone in UK call centre but i spoke to a member of staff on Cable Forum he saw one of my bills & told me I'm paying £35 so i don't know what to do now stick with Virgin & 50MB & have unlimited downloads the service has been rock solid since Ive had it, or move to Bt & save just under £10 a month loss 20Meg on download speed I'm not downloading that much these days so not sure what to do, i use utorrents to download & see Bt throttle them i can max out my connection on Virgin.

In reply to a post by jamesgooner:

In reply to a post by acpsd775:

let us no how u get on, on the phone with vm

Ash

Morning Ash,
Just an update about price Ive been paying Virgin for my 50MB BB, i didn't get chance to call anyone in UK call centre but i spoke to a member of staff on Cable Forum he saw one of my bills & told me I'm paying £35 so i don't know what to do now stick with Virgin & 50MB & have unlimited downloads the service has been rock solid since Ive had it, or move to Bt & save just under £10 a month loss 20Meg on download speed I'm not downloading that much these days so not sure what to do, i use utorrents to download & see Bt throttle them i can max out my connection on Virgin.

Personally id stick with vm yea £10 more but getting rock solid 50meg unmanaged connection,
I cannot wait to get back my VM connection i did consider BT infinity as my next move from sky,
But when i looked at only been able to get 30/7 and it been traffic managed for exactly same price as VM (id have phone with vm to knock it down to 25) it was no comparison just go back with vm for me.

In The End though its down to would you rather have the extra upload save a few pounds but lose uptp 20meg download and possibly be hit by traffic management

or if your happy with the upload speed and prefer the unmanaged downloads but dont mind paying the extra tenner stick with vm.

also if you goto BT infinity and find you dont like it as other have said there's no getting out of it so is it worth it.

Ash