unfortunatley the answer from bt retail and any other supplier would be we have no idea !

In reply to a post by geordiekris:

unfortunatley the answer from bt retail and any other supplier would be we have no idea !

Brilliant.

Well I can probably ask the builders what kind of cable they put in to the BT cabinet. But it seems as its a new build it should be fine.

Now, if I could convince them to *check* whether I can get infinity or not... Rather than just assuming I can't... Apparently someone at BT Business have put Openreach on the case..

In reply to a post by MrGrumpy:

hold yer horses one would think your looking for a failure Remember the old days of ADSL and what the cost was back then, I`m getting huge amount more for the same money now and yes slowdowns were common place back then as well. I think some folks need to remember exactly what they are paying, leased lines don`t come cheap!!

exactly well said
ive been with bt infinity for about 4 months now and the only problem i had was with a dodgy hh3 which was replaced within 3days
torrents are capped at certain times but any other protocol is perfect full speed 24/7
also you cant beat uploading maps to a cod server at 1m/s saves alot of time

In reply to a post by geordiekris:

unfortunatley the answer from bt retail and any other supplier would be we have no idea !

BT Wholesale/OpenReach do know. They have a database of all cable runs and this information is recorded

Push BT Retail sales to confirm the information with Wholesale!!!

In reply to a post by TheMarf:

In reply to a post by geordiekris:

unfortunatley the answer from bt retail and any other supplier would be we have no idea !

BT Wholesale/OpenReach do know. They have a database of all cable runs and this information is recorded

Push BT Retail sales to confirm the information with Wholesale!!!

Well, *do* they know? My house won't even be connected to the street cabinet yet, and from what I can tell from the small amount of information checking every address on the (new) road, houses that have phone lines show up as being able to get Infinity, and houses without show up as having significantly reduced ADSL2 bandwidth, and no Infinity.

I managed to attract the attention of a very attentive BT Business sales person via Twitter by accident, and they've been fairly helpful, but wholesale have already come back once and said it's just simply not available to me (yet available at 40mbps 5 houses down) so now I'm worried it's just simply too far away, and my Infinity dreams are gone.

You have me confused.

In 20 September post you say the Sales Office house had/has a line and shows as Infinity available, and that no other houses have lines. Now you say other houses that have lines show up OK for it too, but those without show bad news, including yours.

Surely there is nothing whatsoever to worry about. "My house won't even be connected to the street cabinet yet". So you will be seeing garbage just like the others.

Well I'm hoping I just see garbage since it's not connected. But I was hoping it was going to show it as available right away since ordering the BT and the phone line saves the ridiculous connection fee which I see has gone up since I last purchased a new BT line

The hilarity continues. My helpful contact came back saying BT Openreach had said because the house only just went into the database, were using the postcode to try and figure out what I could get. Because the postcode is also brand new, this was basically nothing. So good news, he checked on his database and yes I can get Infinity at blah blah mbps and all was good. This was last week, I phoned today to order and their system still shows no availability. At this point I'm getting extremely close to forfeiting the free connection charge and just ordering the line so I can get a reliable answer of whether Infinity is available or not.

As your contact has advised because its a new address and new postcode the openreach checker is not updated, so its waite untill it is updated then order or suck it and see time

The most annoying bit is, I would love to just order and gamble it. But as long as it's showing "not available" on their system, it's impossible to even place an order for them to see if it's possible once the phone line is installed.

So my choice is, wait, possibly forever (it's gone all quiet from BT now...) or just order the phone line and see if that updates the database, at which point I lose money from no free connection and cheaper calls bundle. not a massive deal, think I might just do that tomorrow.