Probably BT, as he has a HH2 (his first reply).
Yes, I know about the target SNRM resetting, (you got it done for me several years ago), but since the line reset was introduced as far as I can see all ISPs call it an SNR reset, hence my use of the term.
Explaining the detail of a simple SNRM reset to the OP would have been complicated, and in my opinion almost certainly pointless, as he just wouldn't be able to achieve it.
On the other hand, if you were to ...
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