So is the phone noise gone, and is there to be no charge?

The noise is gone and I will be paying the £130 as it was traced to the filter upstairs (looks like I dropped the ball on that one and will admit that somehow I missed ruling that out, I had the test socket out so often testing various things that I thought I had tested all of it but hadn't). Slightly ironically the filter that was faulty was a BT filter.

The complaint is about the removal of the faceplate and the total lack of knowledge the engineer had of the broadband. So, from the phone perspective he was fine he just shouldn't have gone near the faceplate itself as he didn't know what he was doing with that and didn't understand how home networks and ADSL operate.

In reply to a post by ian72:

The noise is gone and I will be paying the £130 as it was traced to the filter upstairs (looks like I dropped the ball on that one and will admit that somehow I missed ruling that out, I had the test socket out so often testing various things that I thought I had tested all of it but hadn't). Slightly ironically the filter that was faulty was a BT filter.

The complaint is about the removal of the faceplate and the total lack of knowledge the engineer had of the broadband. So, from the phone perspective he was fine he just shouldn't have gone near the faceplate itself as he didn't know what he was doing with that and didn't understand how home networks and ADSL operate.

Bit of a case of the blind leading the blind I suppose, and I cannot really understand why he/she removed the faceplate, but glad you got there in the end.

The wholesale implementation or general chatter forums would have been quite a bit closer to the mark.

Edited by orly (Tue 31-Jan-12 22:21:59)

why did you have a filter upstairs, when you had a filtered faceplate?

Because it was the BT filtered faceplate with the extension connected to the terminals on the back - those I believe are unfiltered if I remember rightly?

the original bt filtered faceplate filtered the terminals 2/5 on the back,
the clone ones made a/b available on the back of the socket for adsl extentions as well.

Ah, OK thanks. Although double filtering shouldn't have added issues. They still have problems though so will be looking again at the weekend.