Mine is being done this evening, just hoping they call, especially as I requested it in the notes.

Did they call you beforehand?

Also, do they do a line check and stuff again? It's just I'd like to get my figures if I can.

Just had mine installed today and have experienced 3 drops in connection (up form once a week with the old modem). The new modem is also getting a lot hotter than the old one. Has anyone else has the same problem?

In reply to a post by stranger1024:

The new modem is also getting a lot hotter than the old one. Has anyone else has the same problem?

I find the new modem runs slightly cooler than the old one. Though I did not have a problem with the old one, it was a good solid connection for the 8 months it was in use.

Was the power supply replaced for all those that have had a replacement modem?

In reply to a post by geezerone:

Was the power supply replaced for all those that have had a replacement modem?

Mine wasn't, but they are making a second trip to replace it this Friday

In reply to a post by geezerone:

Was the power supply replaced for all those that have had a replacement modem?

Mine was because he cut the wire to the old one rather than untangle it from the spaghetti under our TV/HiFi table!

They did not replace my PSU, just the modem.

Mine was replaced a few weeks back, a few days ago my connection died and an engineer visited to fix it. The first thing he told me was about the clowns from Kellys comms not replacing the PSU on the vdsl modem, although it was nothing to do with my connection dying.

In reply to a post by mccann:

Mine was replaced a few weeks back, a few days ago my connection died and an engineer visited to fix it. The first thing he told me was about the clowns from Kellys comms not replacing the PSU on the vdsl modem, although it was nothing to do with my connection dying.

This post will explain why BT is not replacing the PSU on the modems
http://forums.thinkbroadband.com/fibre/t/4100927-re-...

Hmmmm.

I've replied to David's post.