You will need a MAC as the BT Order page won't let you progress without one. However it's worth noting that O2 do not automatically cancel the service when you've used your MAC code, I got caught out by this as I didn't read their email properly. As per their T&C's you will need to give them seven days once you've used your MAC code. This should work out fine as usually once you order Infinity the earliest install date is in seven days time.

I'd request your O2 mac now, can do this using the "Email Us" section of their website then once you order Infinity, send them an email saying you've used your MAC and would like the service to cease on the day Infinity is being installed.

I didn't let them know I'd used the MAC as rather confusingly, they send you an email saying it's being transferred, but they don't take this as notice of intention to cancel the account. They were trying to charge me for seven days usage after Infinity was installed, thankfully a quick phone call sorted it out. Their service was always top notch O2.

Edited by deleted (Fri 10-Feb-12 12:44:03)

I've never had any problems with O2 broadband either, it's been a fantastic stable service and in many ways I am sad to leave. It's one of the reasons I'm hesitant about ordering Infinity - I keep trying to convince myself I should stay with tried & tested O2, albeit at only 10 or 11 Mbps download and very very low upload rate - but time marches on, and with streaming from iPlayer, Lovefilm, iTunes Match, Spotify, Apple Photostream etc.etc. I know use the internet so much more than I did when I first had the O2 connection. It is beginning to be limiting, especially in the evenings when it slows right down.

I wish BE/O2 had got their act together earlier with FTTC but I gather they are funded from Spain via Telefonica, and I hear that the required finance to go ahead with FTTC isn't by any means guaranteed at the moment with all the financial woes in Europe. I can't wait forever, so I think I've got to make the jump to Infinity now. I may regret it! But hopefully not.

Thanks for the advice on the MAC. I'll go ahead and order it from them now.

Hey,

Exactly ... I ordered my MAC from O2 ... when I got it placed the order and made sure it was 7 days or more for the install, and then phoned and emailed O2 to say cancel the service from the install date. As smooth as velvet!

Seems like you have done the best thing getting a new master socket installed.

Cheers,

Rob

Yeh, I see that ... not knowing how the existing wiring has been done, then of course this whole approach could be problematic.

In my case the OR guy just crimped the incoming pairs to the extension cable pairs which went to the kitchen and then put the socket there and attached the upstairs extension.

That said, the kitchen USED to be the master until OR came to fix my line problems, and then they fitted the NTE in the lounge, with the wiring to the kitchen attached to the new NTE and then the upstairs then ran from the socktet in the kitchen which was then an "extension" (except, bizzarly, the phone socket part of the NTE did not work, only the ADSL part - so maybe the OR guy did an interesting "fix" on mine?)

Anyways, looks like a new Master socket install is happening, and is probably the best way to go. At least clean new wiring gives the best chance of everything working as it should.

Rob

No problems.

Yes O2 was great. Maybe in 18 months time and they then have a decent FTTC offering, I may go back.

I was only getting 3.5-4 megs max, so not much use for any of the streaming stuff.

I upload pic to Flickr etc, and I find the 10 megs upload stonking!

http://www.flickr.com/photos/robsphotos2007/

Some XP2 test shots from when I tested it for Fuji. My main "passion" is flowers and trees - see that set for some colourful pics in the "flowers" subset! Leave a comment if you like any

Let us know how you get on!

Cheers,

Rob

I am not impressed by BT's 'Help Desk' as my last call to them was because I used to get 2.7Mbps when I joined BT, (not Infinity), but it was running at less than 1Mbps for quite a time in January. They decided that nothing could be done. (It might be due to the weather!!!!)

However, when I posted a message on one of BT's forums, (http://community.bt.com/t5/BB-Speed-Connection-Issues/bd-p/BBinHome), I was advised to contact the forum moderators who would respond within 3 days. They did and arranged for an engineer to come round within 2 days and he removed my antiquated master socket from the hall and replaced it with a modern one next to the computer. I am now connecting at about 3.1Mbps.

So, the 'Help Desk' is not very helpful, (except on the first occasion I used them), but the forum moderators are, and are very good, and should sort out any problem you have.

Viv

Have 200Mbs ones, ok at 40Mb, when speed increases if I have in years to come as not paying more now then who knows. Try the ones you have to start with as mine go ok.

Edited by deleted (Fri 10-Feb-12 14:19:08)

Read all of this and can't add a lot but like the photos, when I got the new camera in sept did similar with the flowers in the garden and next door as nicer.

noticed on kira the cat the fujifilm group liked it.

I have one of the not so new (now as out sept 2010 and far to expensive of 3400 I read recommended price ) fijifilm w3 3d ones.

Got for the best internet price of £185ish.

nice on the posh 3d telly with the daft glasses.

grat for going back on the holiday and days out in years. Back everything up to 2 external drives and on computer.

3d video is good.

off the point but looked at the photos so thought I would say!.

Now must start the housework, saves wasting tommorrow morning.

In reply to a post by RobFlet:

No problems.

Yes O2 was great. Maybe in 18 months time and they then have a decent FTTC offering, I may go back.

I was only getting 3.5-4 megs max, so not much use for any of the streaming stuff.

I upload pic to Flickr etc, and I find the 10 megs upload stonking!

http://www.flickr.com/photos/robsphotos2007/

Some XP2 test shots from when I tested it for Fuji. My main "passion" is flowers and trees - see that set for some colourful pics in the "flowers" subset! Leave a comment if you like any

Let us know how you get on!

Cheers,

Rob

Great photos - love the swan!

Yes, I think a few pounds spent on moving the master socket will be a good thing and hopefully cut out any hassle. Just about to apply for my MAC code from O2 Broadband now. Hopefully I can return to them in 18 months or so when my contract with BT is up and they have their own FTTC up and running. It's very sad that they haven't been able to find the funding to go ahead yet.

Thanks again for everyone's help - it has been really appreciated.

In reply to a post by Daniel_g:

Have 200Mbs ones, ok at 40Mb, when speed increases if I have in years to come as not paying more now then who knows. Try the ones you have to start with as mine go ok.

Will do, thanks Daniel