Thanks for your respone BT_Care (and others was well ) I've just read your post, but I have to go to work right now so I'll pass on details latter today.

Just to add for others... further to the other posts on this thread I've already made. I've recieved yet another letter in the post with the other persons name on it. I've managed to re-established my on-line profile after it was deleted and it says under my account number that my order was completed on 27th Feb and it is phone only! My Orange broadband is working fine and they still tell me that the phone is going over to them tommorrow on the 1st March.

After contacting support on the provided link I received a support e-mail explaining what was going on and what had been done to solve the problem. However I am still experiencing problems. The e-mail I got had no details on how get in touch again about this incident so I am having to reply through this forum again.

I was contacted and told that the fictitious name had been removed from my account and that the e-mails in that name were actually for me. The 12-month contract mentioned in the e-mail is a temporary move to allow BT services to be separated so Orange could take them over. If it is temporary why on earth does it look like a new 12-month contract which is what it says it is? That is very misleading.

Orange have confirmed to me that as of 1 March, they control the landline and broadband and they have started to bill me. I have again received an e-mail with the other name on it with the same order number on it from BT. In none of the correspondance has my BT account number been used. I now even have post with my name on it and a new order number I have not seen before. This has got to been sorted before it gets out of hand.

I also received a bag (in my name) but no hint, note or letter with it to tell me what it was for? It was obvious after folding it out that it was from BT, as it had a BT address on it. It said put the equipment inside so I assumed �equipment� meant BT hub. It was mentioned that this might happen in the emails that had the fictitious name on. So I put the boxed hub in the bag, the instructions on the bag say to peel the label off were it says to and then take the package to the post office. Only there are NO INSTRUCTIONS to say what to do with the label I had peeled off, I assume you stick it to box or the plastic bag it was going to be returned in, but which? The man in the post office did not know either, he said he had never seen such a label before. We stuck it on the bag so it can be seen when it turns up back at BT.

Absolutely none of the correspondance whether it has had my name or someone elses name on it has made any sence regarding it's content and what in reality is going on (which is Orange taking over phone & broadband). As of tonight (08-03-2012) I have cancelled my BT direct debit to stop any new potential 12-month contract from being sucked out of my account in one go, I have to protect myself. BT will have to bill me directly in the correct name if they want paying.

BT_Care (Stephanie?) please get in touch and let me know how to proceed as this situation is clearly ongoing. All I want from BT is a final bill and no more post and e-mails in someone else�s name or even my name.