They say, insist even, that the product is totally unthrottled except for P2P between the hours of 4pm-12 pm. To me, that means P2P is unthrottled only from noon till 16:00.

Anyway, because of this insistence, it appears they consider all problems that look like throttling are in fact faults which must be reported. They will then send new equipment and then send engineers, before escalating it to more specialist teams within BT.

The fault will eventually be resolved.

But you have to report the fault first.

In reply to a post by BatBoy:

They say, insist even, that the product is totally unthrottled except for P2P between the hours of 4pm-12 pm. To me, that means P2P is unthrottled only from noon till 16:00.

Not quite.
From their Infinity terms & conditions (easily available with a few seconds Googling), they say: -

We may also take action to manage the network's performance during periods where there is a high demand. Please refer to the 'Help' section at www.bt.com/broadbandusagepolicy for more details.

The 'Help' section in the 'broadbandusagepolicy' says: -

To protect the performance of the network and to ensure the best experience for all users of the service, at peak times we may manage the speed of non-time critical applications such as P2P.

I think the key points are "We may also take action to manage the network's performance" and "we may manage the speed of non-time critical applications such as P2P" (my bold).

This clearly doesn't say "totally unthrottled except for P2P" (any chance of a link where you got that from?).
It says, reading between the lines, "BT may manage the speed of any non-time critical application". This could easily include: -
General web traffic
Usnet downloads
E-mail
Basically anything other than gaming and streaming could be viewed as "non-time critical".
EDIT: And VOIP

In reply to a post by BatBoy:

The fault will eventually be resolved.

Good one. Thanks for my first laugh of the morning

Edited by adebov (Sat 05-May-12 11:27:02)

Uh?
Isn't 12pm usually regarded as midnight?

To me, it depends on if you regard the following 12:01 as am or pm

Would you have 12.00pm followed minute later by 12.01am?

I don't see any problem answering those.

Would you have 12.00pm followed minute later by 12.01am?

No, I wouldn't. Do BT?

To me, it depends on if you regard the following 12:01 as am or pm

There is no such thing as 12.01am.

There is no such thing as 12.01am.

???

It seems there is that convention in the US, particularly for legal documents. Here the convention is to use 24-hour clock notation for such. Have a look at any insurance policy you have.

Any discussion of the subject clearly has to depend on the context of the particular case. Here we start with BatBoy questioning whether 12pm is midnight or midday. The context in whatever BT statement he refers to, (which is not known so far), clearly means midnight.

Good point, we don't know exactly what the BT statement lists.

But in reference to 12:01am or 00:01, I always just thought that if you're using 12-hour clocks you have to add am or pm, for obvious reasons. I prefer 24-hour and yes, most formal documents use that system.

In reply to a post by RobertoS:

Isn't 12pm usually regarded as midnight?

No, the usual convention is that midnight is 12am and midday is 12pm.

a.m is ante meridiem. p.m. is post meridiem. 12 noon is the meridiem. By definition noon cannot be either ante or post meridiem.

As I said before, the context makes it clear that midnight is the "12" in question, not midday. All I was/am trying to do is show that all 24 hours of the day are covered by the mystery BT statement.

Maybe the OP hopes for some support here from us, in his appeal to BT_Care, instead of a Free Chat style pointelss debate on something which has been an issue for many hundreds of years !