With any "luck" you may hear crackles on your phone and you can report a voice fault, or you can use the online web test to test your line which may also show an error.

Yes, but an engineer visiting to fix a reported noisy fault WON'T be able to have the sync/profile recalculated ...... So that would rather be shooting oneself in the foot.

Best bet, ring BT Broadband and report as slow, maybe even no sync (unplug from the filter to achieve, childish, but appears common practice.)





p.s. If the VDSL modem doesn't belong to Openreach, then why don't they raise a charge when they swap them out ? If the visited site, and it was your phone that was faulty, they would charge for the visit AND still not replace it ........

In reply to a post by Zarjaz:

p.s. If the VDSL modem doesn't belong to Openreach, then why don't they raise a charge when they swap them out ? If the visited site, and it was your phone that was faulty, they would charge for the visit AND still not replace it ........

As I said, I asked Openreach for confirmation. It has been confirmed that I own the modem and I can do as I please with it although unlocking it will invalidate the warranty.

Edited by deleted (Tue 06-Nov-12 22:49:31)

As I said, I asked Openreach for confirmation. It has been confirmed that I own the modem and I can do as I please with it and unlocking it will invalidate the warranty.

Then we must agree to differ.

In reply to a post by BatBoy:

In reply to a post by Zarjaz:

p.s. If the VDSL modem doesn't belong to Openreach, then why don't they raise a charge when they swap them out ? If the visited site, and it was your phone that was faulty, they would charge for the visit AND still not replace it ........

As I said, I asked Openreach for confirmation. It has been confirmed that I own the modem and I can do as I please with it although unlocking it will invalidate the warranty.

But was the person you contacted right, or talking the frequent rhubarb we encounter from many people associated with BT Group?

As it's in writing, I'm happy with it.

Fair enough!

In reply to a post by Zarjaz:

p.s. If the VDSL modem doesn't belong to Openreach, then why don't they raise a charge when they swap them out ? If the visited site, and it was your phone that was faulty, they would charge for the visit AND still not replace it ........

and my contract with BT specifies that the modem remains BT property. And as you say, they are swapped out free of charge - I know of one which was a very early FTTC install where it failed and was swapped recently so well outside any warranty period.

In reply to a post by MHC:

and my contract with BT specifies that the modem remains BT property. And as you say, they are swapped out free of charge - I know of one which was a very early FTTC install where it failed and was swapped recently so well outside any warranty period.

That's one of the many differences between the Business and Residential contracts.

In reply to a post by BatBoy:

In reply to a post by MHC:

and my contract with BT specifies that the modem remains BT property. And as you say, they are swapped out free of charge - I know of one which was a very early FTTC install where it failed and was swapped recently so well outside any warranty period.

That's one of the many differences between the Business and Residential contracts.

What is?

In reply to a post by MHC:

What is?

In reply to a post by MHC:

and my contract with BT specifies that the modem remains BT property.