Help with my BT Infinity Service :: BT Broadband

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deleted
(deleted) Wed 07-Nov-12 13:22:06

Re: Help with my BT Infinity Service

[re: deleted] [link to this post]

Yeah, hysterical

You should take your Hub with you, but leave the Openreach fibre modem for the people who move in

...for them to ebay.

XRaySpeX
(eat-sleep-adslguide) Wed 07-Nov-12 14:10:43

Re: Help with my BT Infinity Service

[re: deleted] [link to this post]

The actual T&Cs that you will have had to agree to are BT Infinity fibre broadband service terms which includes:

In reference to www.productsandservices.bt.com/consumerOrders/control/termsandcondi...:
2. The equipment we agree to give you includes a:
a. BT Infinity Home Hub; and
b. Data Extension Kit (required only if there is no double power socket near your telephone master socket). If required, the engineer will ask for your agreement to install during his installation visit.

They have not agreed to give you the Openreach Modem.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC

deleted
(deleted) Wed 07-Nov-12 14:28:29

Re: Help with my BT Infinity Service

[re: XRaySpeX] [link to this post]

Yes they have:

The service we agree to give you includes:

installation of network equipment required to enable you to use the service.

Edited by deleted (Wed 07-Nov-12 14:36:01)

deleted
(deleted) Wed 07-Nov-12 14:35:10

Re: Help with my BT Infinity Service

[re: deleted] [link to this post]

In reply to a post by BatBoy:
Yes they have:
The service we agree to give you includes:

installation of network equipment required to enable you to use the service.

Openreach may also need to replace the master socket for a nte5, but like the modem this is also not your property

Edited by deleted (Wed 07-Nov-12 14:35:55)

deleted
(deleted) Wed 07-Nov-12 14:37:35

Re: Help with my BT Infinity Service

[re: deleted] [link to this post]

That depends on if they agree to give it to you or not. That's why I asked them and that's what they answered.

XRaySpeX
(eat-sleep-adslguide) Wed 07-Nov-12 14:40:28

Re: Help with my BT Infinity Service

[re: deleted] [link to this post]

In reply to a post by BatBoy:
installation of network equipment required to enable you to use the service

Now you are being deliberately obtuse and obstructive.

"Installation" is not property or ownership.

1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 19 Meg WBC

deleted
(deleted) Wed 07-Nov-12 14:48:14

Re: Help with my BT Infinity Service

[re: XRaySpeX] [link to this post]

In reply to a post by XRaySpeX:
In reply to a post by BatBoy:
installation of network equipment required to enable you to use the service
Now you are being deliberately obtuse and obstructive.

"Installation" is not property or ownership.

On the contrary, I asked Openreach and was told I owned the modem. I did this because of the impossibility of getting reliable information from a forum - as this thread demonstrates.

deleted
(deleted) Wed 07-Nov-12 14:52:23

Re: Help with my BT Infinity Service

[re: deleted] [link to this post]

Could not just post a link to the Openreach reply?

MrSaffron
(staff) Wed 07-Nov-12 14:53:04

Re: Help with my BT Infinity Service

[re: deleted] [link to this post]

@Chris12

If you need any help please do start a new thread.

Thread was closed because some people are going down a path where two sides cannot arrive at a conclusion that pleases all.

Andrew Ferguson, [email protected]
www.thinkbroadband.com - formerly known as ADSLguide.org.uk

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.

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