I did recontract but I was only 1-2 months into a 18 month contract anyway so ironically I managed to shorten my contract.

Currently I plan to jump ship during the summer. At which point I will have to pay off approx 6 months.

Deciding to either go for true quality and static ip someone like zen but high cost and no unmetered use.
Or escape BT wholesale and go with sky who seem to know what they doing better with capacity, have easynet peering and although not static ip they do have dhcp auth meaning ip's will stick between ppp resets.

BT is still night and day over VM os this isnt urgent for me, but been blunt i think I only went with infinity to get a fast install (was only checker saying yes at time) and I knew if issues the CEO would only help me if I was a BT retail customer.

Regarding plusnet to me it looks very different. The graphs for their issue was huge spikes of latency, not packetloss. Also different time frames, and different dates. Dont assume just because another isp has a slowdown issue or something similiar reported its the same thing. Plus plusnet staff confirmed their issue was on the plusnet equipment.

http://www.plus.net/supportpages.html?a=2&support_ac...

and their forums where graphs got posted and comments from staff made.

Also I agree with your reply to mrsaffron, if they were willing to uncap p2p they should have also been willing to provide enough capacity, if not p2p should have stayed capped. I didnt want to join another VM where they just under supply and leave everyone to fight for resources.

Finally your comment on the trial is interesting as the BT forum also has complaints of slow speeds which apparently started in dec 2012.

Edited by Chrysalis (Thu 07-Mar-13 23:45:39)

Don't forget Sky are looking at how they can accommodate BE users more technical tastes.

before you get defensive of BT think about it.

BT seem to love the phrase on their sales "we wont slow your connection down". A very vague phrase which essentially also covers congestion.

Their T&C's state they aim to provide a high quality service.

I certianly didnt expect packetloss on a nightly basis. But this is still unconfirmed if its just an issue between BT and tbb, or a more wider problem. Before the packetloss started I was seeing reduced speeds in the evening anyway so I am not assuming the 2 are related, especially as I have been able to get full speed during the periods of packetloss.

Hai,

On the first and second night with the packet loss I noticed major drops in throughput down from 25/26Mbps to 3 - 10Mbps. On top of that problems connecting to servers because of it, web pages taking 20 seconds to load.

The packet loss hasn't been as bad since then but I do still feel it when browsing at times I will get no web pages loading for about 5 seconds due to it. Can really feel it when I start gaming though so It need's to be resolved.

Ed, the ELC person who I'm in contact with believes it's coming from the core but cannot say for sure yet.

Will keep you guys updated.

Edited by deleted (Fri 08-Mar-13 00:13:17)

ok thanks, I will escalate to ELC also so they have more than 1 case reported.

It doesn't just apply to people still on the managed connections then, so I should definitely hold of recontracting.

Plusnet havn't said it's their network and staff have said they are still miffed, all in the links I posted earlyer. I saw evening slowdowns increased latency and packet loss on their forums, that's exactly what I'm seeing, just becasue there are dissimilar issues posted don't assume they are the only ones.

Anyway, looks like there is progress and it was bad tonight again so I'll contact support too.

I've had FTTC with BT since 2010 and this is the first time I've been concerned. There be gremlins somewhere, hopefully they can be tracked down and squashed.

http://www.thinkbroadband.com/ping/share-large/1c9c9...

http://i.imgur.com/PjuNSHk.png

taken from here.

http://community.plus.net/forum/index.php/topic,1111...

thats different to our problem I am afraid.

BT is a very slight maybe 1-3ms increase in latency accompanied by low tricking packetloss that lasts 4+ hours nearly evey evening. Plusnet has a huge rise in latency for a shorter period of time.

Also I believe it will affect everyone (on affected gateways) considering the issue is on my gateway, and my gateway didnt change when I recontracted.

Edited by Chrysalis (Fri 08-Mar-13 06:01:03)

In reply to a post by Chrysalis:

thats different to our problem I am afraid.

I'm afraid I never claimed there weren't any issues being reported that were different.

Also confirming what package you were on was to determin if it was just effecting users on the old managed package. Obviously it's not effecting all gateways otherwise it would be effecting everyone.

Hi guys,

I spoke to Ed earlier today, BT Wholesale had to escalate it further. I believe it was escalated to BT Operate If I remember, he said it could be due to an area of the routing. Which make sense similar to like the above.net problems before, told me he will give me an update some time next week. I will post back here when I have some more Information.

Enjoy your weekend everyone

from what I can see its not affecting my normal traffic.

A speedtest I done just now whilst not perfect is not indicating it has packetloss the result was way to high for that in my view (about 3-4mbit below line speed). I am not getting hung pages whilst browsing, missing images etc. (another sympton of packetloss).

MTR's pathpings and normal pinging only show an increased base latency of about 1ms but no packetloss.

I think it doesnt matter what package you on but its logical to assume not all gateways will be affected.

Also tested in some ssh sessions, where packetloss causes sticky cursor syndrome, none of that either.

Edited by Chrysalis (Fri 08-Mar-13 21:55:16)