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I'm using f8lure as well, and I can feel the packet loss while surfing, gaming, downloading.
When I had the 30% I was waiting 20 second for pages to load, couldn't connect to servers because of it the majority of the time. This problem is network wide, as you will see even BT can see that. You think they would replace hardware just for me because I had packet loss just to ThinkBroadband?
The problem exists, I don't see why you are questioning it either..
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