If only 3/4% was low... but it has improved a lot.

Edited by deleted (Wed 13-Mar-13 18:58:16)

In reply to a post by ryant704:

Down, the bars like that when my PC is turned off.

Do you turn the VDSL modem (openreach white box) off when you turn your PC ?

No... I'm not stupid. lol

So BQM is pinging your PC, cos the HH3 don't respond to pings. Presumably if your PC is busy, it may drop packets?

It drops it @ idle, the most of the time I'm not even at my PC.

Runs the same in-line with my printer, also I've never lost packets before. So this issue is new, which BT have confirmed it is affecting my connection. So, I really don't understand your points.

Edited by deleted (Wed 13-Mar-13 21:02:07)

The point is ruling out obvious distractions that cloud your issue. Where is the packet loss occurring, at your PC or on one of the hops on the net?

I'm not even going to bother to respond to you, you're obviously an idiot.

Good luck getting it fixed

In reply to a post by BatBoy:

Good luck getting it fixed

Yeah, lets look at the evidence:

* Using HH3 - known to be a pretty poor and non configurable box
* Pinging PC - no info if this is over WiFi or Ethernet and how loaded this PC is

No knowledge on how ICMP is redirected from the public IP on the HH3 through the NAT to a private IP since the forwarding on the HH3 is complex and non intuitive.

The packet loss could easily be between the VDSL modem and the users PC, and nothing to do with the BT service.

Only reliable solution would be to replace the HH3 with a configurable router and ping its public IP.

graph looks a mess and also looks a different issue local to yourself, not a good idea to be using your pc for pings instead of a router.