In reply to a post by Trancetek:

Hi I got Infinity option 2 over few Years but after test I still got traffic shaping on.
Can You have Look on my account.
Best Regards
Paul

Have you upgraded to a new "totally unlimited" package?

HI so I have to send emial to bt Care to be total Unlimited ?

No, you have to regrade to a new package, with a new 12/18 month contract and then a few days after you are swapped over, it will become unlimited. Or you could move to Sky.

In reply to a post by BatBoy:

No, you have to regrade to a new package, with a new 12/18 month contract and then a few days after you are swapped over, it will become unlimited.

Or alternatively, rather than do that, you could move to Sky; Plusnet or TalkTalk.

Is TalkTalk totally unlimited? Sky is, but Plusnet appears to be "traffic managed".

In reply to a post by BatBoy:

Is TalkTalk totally unlimited? Sky is, but Plusnet appears to be "traffic managed".

I'm not sure about TalkTalk.

Plusnet has a lot of scare-mongering going on about its traffic management, from a small vociferous group of non-customers who seem wilfully to be unable to understand this document.

Compared with the BT Infinity table that shows no prioritisation for gaming or VOIP, in a multi-user household the Plusnet system can help prevent the customer's service degrade horribly for those users, and in a single-user household it will be virtually unnoticeable (particularly on a fibre connection) but still beneficial.

I am not aware of any customer complaints about it whatsoever. I'm sure there would be many if the performance was below their expectations. There are of course other issues for some customers, in fact quite a few including me, unrelated to the prioritisation system.
_{Edit - the word "performance" was missing.}

Edited by RobertoS (Mon 18-Mar-13 17:03:07)

In reply to a post by RobertoS:

Compared with the BT Infinity table that shows no prioritisation for gaming or VOIP, in a multi-user household the Plusnet system can help prevent the customer's service degrade horribly for those users, and in a single-user household it will be virtually unnoticeable (particularly on a fibre connection) but still beneficial.

That's what Plusnet marketing WANT you to say. Has any family on an ISP without traffic management (e.g. AAISP, or BE) had any problems with doing these tasks???

Not doubting you Bob, just I'm still not convinced by the PR rhetoric.

Edited by jchamier (Mon 18-Mar-13 17:07:03)

In reply to a post by RobertoS:

In reply to a post by robertcrowther:

Yes, you are right that it has to be manually processed, but it's BT Wholesale who carry out the order.

That is bilge. Please produce some evidence.

For a start it would involve disclosure details to BT Wholesale of individual customer contracts with BT Retail, and secondly DPI by BT Wholesale to determine the traffic type.

Note that the 10GB allowance product still has traffic management.

Do you believe traffic management on other ISPs is also provided/controlled by BT Wholesale?

IP Profile is a completely different issue as that is a feature of the BT Wholesale product in use.

Why would you think BT Wholesale would need customer details for?

BT Retail have opted into BT Wholesale traffic management, which is why it's automatically enabled when a customer is connected.

It is a moot point as to whether or not BTW would need personal details of the customer, (the package contracted for seems likely as stated previously). For the moment I will concede that point as it is the least important one that I made.

More importantly, you seem to be the only person who knows of BT Wholesale traffic management systems available to non-white-label ISPs, other than the DLM which is nothing to do with the current issue. I assume they appear somewhere in the BTW price list and I have failed to find them?

More importantly,you now add to your previous bilge

In reply to a post by robertcrowther:

Yes, you are right that it has to be manually processed, but it's BT Wholesale who carry out the order.

That is bilge. Please produce some evidence.

For a start it would involve disclosure details to BT Wholesale of individual customer contracts with BT Retail, and secondly DPI by BT Wholesale to determine the traffic type.

Note that the 10GB allowance product still has traffic management.

Do you believe traffic management on other ISPs is also provided/controlled by BT Wholesale?

IP Profile is a completely different issue as that is a feature of the BT Wholesale product in use.

In reply to a post by robertcrowther:

BT Retail have opted into BT Wholesale traffic management, which is why it's automatically enabled when a customer is connected.

As before, please produce some evidence instead of a re-statement of what I believe to be delusions on your part.

[[/quote]As before, please produce some evidence instead of a re-statement of what I believe to be delusions on your part.


You say that it's delusions, yet you provide on evidence to back up your claim that it's a delusion.

If you could provide the reasons why and proof to the following then I'm willing to listen.

1. Why does BT Retail automatically enable p2p throttling to new connections, even though the customer has contracted to a package with no restrictions?

2. Why does it take BT up to 5 days to lift the restrictions?

As I say, if you can provide proof and not hearsay then I'm willing to concede on this matter as at the moment I'm only going by what BT Retail has told me.