In reply to a post by robertcrowther:

1. Why does BT Retail automatically enable p2p throttling to new connections, even though the customer has contracted to a package with no restrictions?

Does it? Or is it just upgrades to the full unlimited that take a few days to process?

2. Why does it take BT up to 5 days to lift the restrictions?

I've no idea. Plusnet do it on the billing date is all I know.

As I say, if you can provide proof and not hearsay then I'm willing to concede on this matter as at the moment I'm only going by what BT Retail has told me.

That sounds like the usual clueless first-line guys with yawnimg gaps in their training - just trying to get rid of you so they can keep their call-handling rate up.

Yes it is fine for BT retail to use BT wholesale, but it is not fine for BT wholesale to run BT retail's entire network and manage their retail specific traffic management, thats certianly something I have not seen in the BTw portfolio. Yes there is QoS options but they are not specific to managing protocols.

Even isp's that use the maximum BT wholesale management available, managed backhaul, they still have their own network in between BT wholesale and the internet, and its that part where traffic management takes place if it exists..

If I am wrong I welcome correction but I like to see something backing it up.

It's like this - you made the claim, you provide the evidence. It's not good enough to say you were told over the phone, phone them up and ask them to send you a link to a SIN or document where this is evidenced and publish it here.

Otherwise, people may think you're making it up.

In reply to a post by robertcrowther:

1. Why does BT Retail automatically enable p2p throttling to new connections, even though the customer has contracted to a package with no restrictions?

Does it? Or is it just upgrades to the full unlimited that take a few days to process?

2. Why does it take BT up to 5 days to lift the restrictions?

I've no idea. Plusnet do it on the billing date is all I know.

As I say, if you can provide proof and not hearsay then I'm willing to concede on this matter as at the moment I'm only going by what BT Retail has told me.

That sounds like the usual clueless first-line guys with yawnimg gaps in their training - just trying to get rid of you so they can keep their call-handling rate up.

Sounds to me like your postings have been guess work then. If you read BT's forum, you will see that new BT customers are waiting upto the 5 days for the p2p throttling to be removed.

As for you saying about the first-line guys, I've got my information from the management at BT Control, so again please could you post where you have got your information from rather than your guess work.

In reply to a post by robertcrowther:

As for you saying about the first-line guys, I've got my information from the management at BT Control,

Lol. sure you did. Give me their phone number and I'll call them.

In reply to a post by Chrysalis:

Even isp's that use the maximum BT wholesale management available, managed backhaul, they still have their own network in between BT wholesale and the internet

EE hasn't! Don't they count?

and its that part where traffic management takes place if it exists

Yet EE operate some Traffic management. Presumably BTw operates it on their behalf.

BT Control, we have a problem!

BT Wholesale runs a new Tier 2 operation for the White Label Managed Service (WLMS) for Orange Home (now part of Everything Everywhere).

What's a Tier 2 operation? How does it relate to my response to Chrysalis?

Edited by XRaySpeX (Tue 19-Mar-13 19:51:40)

Tier 2 are the level above Tier 1 call answering staff. Tier 1 take the queries and then escalate them to Tier 2 for resolution.

Basically, you're off-topic because you're talking about EE, which is a white-label operation provided by BTW.

BT Retail is not a while-label operation.

Edited by deleted (Tue 19-Mar-13 19:57:38)