No.

It is still part of Annex 4 or something like that. I think it was number 16 in the list.

Also you found the important part I was missing:

It is assumed that customers would be required to pay subscription charges until the day the service is migrated to another broadband SP.

This is word from Ofcom that BT are unable to charge beyond the day the service is migrated out.

This is word from Ofcom that BT are unable to charge beyond the day the service is migrated out.

No it isn't, it's your cock-eyed understanding of English again! An assumption by Ofcom isn't binding upon anyone, as reinforced by the "no obligation" phrase at the beginning of that paragraph.

In reply to a post by jreckon:

Not sure when but years ago. It appears the contract restarted at some point however because the last I heard from BT was the contract term ended in 2011.

That is probably OK then. I did wonder if you were on some renewed contract that you were still within on 21 January.

In reply to a post by jreckon:

This is word from Ofcom that BT are unable to charge beyond the day the service is migrated out.

Wrong! It means that as a minimum they will be able to charge up to the migration.

How about someone on a 12-month contract, who for some reason migrates out in the middle of Month 2. By your logic they shouldn't have to pay anything from the date they migrate out. Is that what you think?

No I was trying to HIGHLIGHT that CEASE has special meaning attached to it

That distinction probably confuses the uninitiated, as it did here, considering that the contract certainly ceases, if not the BB.

It went like this:

Me: I am switching to another broadband supplier but I need the MAC. My new broadband provider has already added me to their system but we cannot continue until I give them the MAC.
BT: Do you mind my asking why you are leaving?
Me: It is mostly down to cost as it is much cheaper with my new supplier. I already spoke to you guys the other day about a new deal but you cannot match it.
BT: I will need to put you on hold to generate the MAC.
Me: Great. Thanks.
BT: Thank you for holding. Here is your MAC.
Me: Thanks, Bye.

I was fortunate that I told them I was leaving? I didn't just request a MAC I told them I was switching to my new broadband supplier who I had already contacted and was already signed up on their system.

Another thing. I always ask if there is anything further I need to do. I was told that when I give the MAC to my new supplier the migration will happen and that is it. The BT cancellations guy didn't tell me this:

Most people don't know this which is why we tell you now in case you weren't aware of it. When you have actually used the MAC you must phone back to give notice of leaving otherwise you may be charged excess.

I specifically asked if I had to do anything else and I was told there is nothing else I need to do.

Can you stop disputing that I gave notice of leaving now?

No, that isn't right.

The statement from Ofcom specifically states that terms in the contract regarding subscription should still be met. BT has terms that specify you must pay the subscription charges if you are within the minimum term.

Those subscription charges within the minimum term do not apply to me because I am outside the minimum contract term. I have paid the money applicable to the full term of the contract and BT have erroneously taken more money. They took an excess from my bank account and you and others on here are trying to tell me they are allowed to do that?

All that exists is notice of 14 days which has nothing to do with subscription charges within the contract term.

Ofcom expect that I will pay for my broadband service up until the date my broadband service was migrated out and I have no issue with that. Never have I had an issue with that.

I don't need a lawyer to tell me that I am being reasonable and BT charging excess after they have stopped providing service is being unreasonable.

I believe upon leaving the service BT are meant to tell the customers this and they will have to pay the remaining amount of months on their contract. Then you also have charges for not notifying BT that you are leaving... within a certain time period.

Edited by deleted (Tue 26-Mar-13 10:17:21)

In reply to a post by jreckon:

I don't need a lawyer to tell me that I am being reasonable and BT charging excess after they have stopped providing service is being unreasonable.

I don't think anyone here is suggesting that the situation hasn't gone wrong, nor that (somehow) you have been charged more than you should have been (had it gone correctly).

Surely the question is how do you get your money back when virtually all of the "evidence" has been via Telephone Calls (rather than anything specific in writing)?

As I'm sure you will appreciate that, unless you have specific recordings of the conversations, these can always be open to interpretation.

There is always the danger that someone has "assumed" something, whether that assumption was totally intended or not!

Clearly I was not a party to your conversations &, hence, I will not pretend to know whether you gave (or did not give) the right information/instructions at the requisite time.

My only suggestion would be to contact BT & see what you can achieve. Be polite but firm - DON'T try to get "All-Contractual" & DON'T try to quote OFCOM as being "Tablets-of-Stone" criteria (they are not - they are "Guidelines").

I would also suggest on trying to get the bulk of your money back & NOT get too hung-up & trying to achieve every last penny (surely it must be better to get 95% of the monies, rather than force them into a corner & forcing them to object to everything?