Hi jreckon,

I'll be happy to give you a hand with this. Sorry for the confusion. We need 14 days notice before switching to another ISP.

If you use a MAC code then your new ISP will contact us to notify us of the change. The notice period will start from this date.


It certainly sounds like something has went wrong here but I'll need a closer look at your account to try and peice together what happened.

If you drop me in an email I'll be happy to have a look over your account and confirm what's happened.

http://bt.custhelp.com/app/contact_email/c/4950

Cheers

Craig

In reply to a post by XRaySpeX:

You and your "legals"! You fail to appreciate the distinction between legislation enacted by Act of Parliament and Civil Law which includes Contract Law which is determined by Case Law. Your contract with anybody sets out the rules under which your relationship is conducted and is enforceable in Court.



Do you honestly believe that all the ISPs which are major firms and their lawyers have got away for years with imposing notice periods of anything from 7 to 30 days or even more, usually covering some time after the contracted service has ceased, in defiance of the regulators and other authorities?

Perhaps, Don Quixote, you will be the 1st to prevent them doing this .

Pardon. Punctuation makes this difficult to understand,

Edited by flippery (Wed 27-Mar-13 15:23:49)

Oh, you want me to remove the punctuation?

Only if you also remove all capital letters and carriage returns.

In reply to a post by RobertoS:

Only if you also remove all capital letters and carriage returns.

No, I reckon he should proliferate his writings with lots of apostrophes - might see if it brings Titus back!