In reply to a post by richarddawson:

@btinternet.com email is yahoo operated.

Thank you.

However the point I was makingwas that, according to the BT's Order Web Page, this doesn't become active until AFTER my BB is transferred - yet it is listed as being my Contact email for Order Updates - hence, how do they expect me to see these Order updates?

That means it was collected by RM from te BT site on Thursday and then sat in a van along with hundreds of others until they could be bothered to get their backsides into gear and do something!

I have just received a parcel - sent on 48 hour service last Tuesday! Did not deliver Thursay, had a day off Friday, could not be bothered to deliver with the other items on Saturday ...

That's nothing I had a letter delivered on Saturday (30-03-13) by RM that was dated 16-03-13 to which I had to respond within 7 days or a Magistrates Court action might be instigated with legal liability costs of £150.

Fortunately I was able to phone the organization advising me with this action on Saturday and get the matter cleared up. It was only about a gas safety check and RM could have caused me a lot of hassle.

As part of the errors, that BT were making, originally (although it was confirmed on the original email), they didn't order the Line-Saver Rental.

Last Wednesday, when I called in to check on the Line-Saver Rental, they insisted on taking my Credit Card details (apparently this should have occurred when they took my Order the previous weekend). When I queried about a receipt, they advised it would appear in the Payment Section on-line.

Today, when I check, there is no Payment shown.

I've just been on the phone, for over an hour, & was passed around the departments - with at least one rep stating that it wouldn't appear on the accounts until after my Broadband was activated!! Huh, this is Line-Saver, which is NOT linked to the Broadband because the Phone has been with BT for over 20 years!!

Eventually, someone admitted that BT's system had "mucked-up" & the Line-Saver Order had been auto-cancelled. Apparently a Credit was on its way back to my Credit Card - but BT have NO way to let you know!!

The Rep was quite prepared to take the Order again (with the provision of another payment) but I wasn't prepared too pay twice for the service!

This really is not going well!!

Appears problem is with Royal Mail, last week mine was at RM in Kent on Saturday but was kept there for 36hrs so arrived a day late. BB changed at 8am so no BB for the day.

Not sure why BT try and deliver on day of change would make sense to do it before.

Keith

In reply to a post by keithwjones:

Appears problem is with Royal Mail, last week mine was at RM in Kent on Saturday but was kept there for 36hrs so arrived a day late. BB changed at 8am so no BB for the day.

Mine was sat in Yorkshire, from Sat pm, until the early hours of this morning - hence I'm beginning to believe that BT specifically instruct Royal Mail not to deliver it early!

In reply to a post by keithwjones:

Not sure why BT try and deliver on day of change would make sense to do it before.

Keith

Totally agree with you!

I would have thought that "Common-Sense" (what a rare luxury, these days) would require it to be delivered the previous day, so that it can be unpacked, & any relevant Instructions understood, BEFORE anything was changed over!!

Bitter experience over many years has taught me NEVER to call BT about any issue. When I do have a problem ( about once a year seems to be their plan...) I simply email the UK based BT Help forum team.

Professional, knowledgable and have the power to get things done.

Simple way to save yourself a lot of grief.

In reply to a post by radiomarko:

Bitter experience over many years has taught me NEVER to call BT about any issue. When I do have a problem ( about once a year seems to be their plan...) I simply email the UK based BT Help forum team.

Professional, knowledgable and have the power to get things done.

Simple way to save yourself a lot of grief.

Thanks for the advice.

Unfortunately, I didn't have any specfic contact details for them (plus the fact that my queries were of the type that requires a rapid response).

It looks like I'm now, as of yesterday evening, connected & basically working! This is despite BT suddenly updating their Order Page (without any notification) that it would be delayed until today!

At the same time my [email protected] email address was activated & (surprise, surprise) BT had been trying to use that as my main Contact Email address for providing Order updates! Duh!!!

For some strange reason BT have arbitrarily decided that this is my prime contact, even though I've always logged into their Site (I'm an existing Telephone Customer) with my existing non-btinternet address.

For compatibility reasons, I've attempted to copy my Contacts into the Yahoo/btinternet site - fortunately I just managed to stop it in time as I discovered that the site was just about to send out an email (to ALL of my Contacts) instructing them to use the btinternet address in future - TOTALLY unacceptable!!

Still haven't sorted out the Line-Rental prepayment (i.e. the 1-year upfront rental)! This has been ordered, arbitrarily cancelled, ordered, arbitrarily cancelled, failed to order, ordered, money taken, arbitrarily cancelled, allegedly money being returned (no confirmation that it has been returned yet), etc, etc.

I really am totally confused at what BT are trying to do with this Line Rental!

Unfortunately I'm away from home, at the moment, & have had to leave everything to my son to sort out - hence I'm not able to finalise everything, nor run adequate comparison speed-tests.

The one main issue that I have is that the new BT Hub does not appear to want to connect to my existing Power Line Connectors (Devolo type dLAN® 200 - not BT supply). Unless there is some very strange incompatibility, this should be fairly straightforward as it is a simple Ethernet Connection (which should be plug-n-play). Obviously this will be one of my tasks for the weekend.

In reply to a post by johnjburness:

The one main issue that I have is that the new BT Hub does not appear to want to connect to my existing Power Line Connectors (Devolo type dLAN® 200 - not BT supply). Unless there is some very strange incompatibility, this should be fairly straightforward as it is a simple Ethernet Connection (which should be plug-n-play). Obviously this will be one of my tasks for the weekend.

Do they need a reset?