Having just checked apparently it;s a firmware bug that misreports - my bad

Thanks guys, I think at this point all I can do is wait for the mods to reply to my form, tomorrow it will be a week since I renewed (and a week since I first contacted the 'mods') and BT 'upgraded' my account, my router just rebooted but everything is still the same

I really wish I had stayed as I was, everything worked fine before this 'upgrade'

I've been contacted by BT
I'll you let you know how things go.

BT Wholesale have run tests and think there is a fault in the exchange which is going to be looked at on Friday/Saturday, with follow up call's from BT on both Saturday & Monday to see where we are.

Well I'm not happy at all, after being told the exchange would be looked at by close of play yesterday, and waiting in for a phone call this morning I'm now told that BT Wholesale is 'very busy' and now cannot even look at the problem ih the exchange until next Thursday (2nd May !!!)

The lady on the phone was very apologetic but I really think this is unacceptable, add to this fact that BT Vision was 'upgraded' this week and has left me a long paying member with a now inferior box (removal of 1080i because my box is 'too old' & non working ESPN) and I feel that I've been badly let down.

How on earth can BT be too busy to visit their own exchange ???

I'm extremely angry and disapointed.

Have you tried a different Modem/Router?

Looks like my hub is faulty

I've borrowed my parents hub (one with blue lights) and its much better, these are the stats I get with the borrowed hub:

Line state: Connected
Connection time: 0 days, 00:09:34
Downstream: 16.71 Mbps
Upstream: 1.121 Mbps

ADSL Settings

VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.5 Annex A
Latency type: Fast
Noise margin (Down/Up): 6.0 dB / 5.8 dB
Line attenuation (Down/Up): 22.7 dB / 10.5 dB
Output power (Down/Up): 20.0 dBm / 12.3 dBm
FEC Events (Down/Up): 0 / 0
CRC Events (Down/Up): 19 / 65
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 76 / 44
Error Seconds (Local/Remote): 15 / 1

Maybe the job did get done yesterday as expected? It would be interesting to know what your own router reports now.

Fifteen error seconds in under ten minutes doesn't look healthy to me.

This is what my original hub gives now:

Uptime: 0 days, 3:32:12

Modulation: G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]: 723 / 2,559

Data Transferred (Sent/Received) [MB/MB]: 10.38 / 109.54

Output Power (Up/Down) [dBm]: 9.5 / 0.0

Line Attenuation (Up/Down) [dB]: 10.0 / 22.5

SN Margin (Up/Down) [dB]: 11.0 / 29.5

Vendor ID (Local/Remote): TMMB / IFTN

Loss of Framing (Local/Remote): 0 / 0

Loss of Signal (Local/Remote): 0 / 0

Loss of Power (Local/Remote): 0 / 0

Loss of Link (Remote): 0

Error Seconds (Local/Remote): 0 / 0

FEC Errors (Up/Down): 0 / 0

CRC Errors (Up/Down): 0 / 12

HEC Errors (Up/Down): 0 / 2

Line Profile: Fast

That settles that question then. Rather emphatically!

Have you tried a factory reset on the Home Hub? Possibly a couple. That seems to cure all sorts of HH problems.

If it doesn't, tell them the hub is the issue, and how you know, and you need a replacement.