do you have a link for the "3rd of June web interface" please

www.bt.com/help/newmail

which itself redirects to this webpage

http://bt.custhelp.com/app/answers/detail/a_id/34259...

it's all well and good using page redirects but it can get confusing as to what it going where

going to

http://bt.custhelp.com/app/answers/detail/a_id/9191/...

it says that BT will NEVER ask you to follow a link to very your address and then it lists

http://email.planning-inc.co.uk/

as a valid contact from BT who we have seen this week doing something that BT says it won't do.

It really makes you wonder what is happening inside these big companies.

In reply to a post by undecidedadrian:

email.planning.inc-co.uk are a company BT use to send out email and to handle stuff like this for quite a few years.

AND they have been REPEATEDLY told to stop sending out phising like emails but until BT actually get off their backside and stop using them I suppose they will still do it.

The link Spud posted earlier, which I assume was copy/pasted not hand-typed, contains "planing" not "Planning". If he typed it, then OK it's a typo. If copy/pasted it's a phishing job.

Well spotted!

The link Spud posted earlier is dead. The correctly spelled link: http://email.planning-inc.co.uk/r.emt?h=mrd.mail.yah... leads to the pukka BT Yahoo page: https://login.yahoo.com/config/login_verify2?.src=ym

Edited by XRaySpeX (Thu 25-Apr-13 17:08:05)

No idea if the original link that I've broke was dodgy or not, but rather than have people click it and fall victim have removed it.

THE RULE FOR LINKS IN EMAILS:

1. Never click it
2. Open your web browser and goto the link manually by typing it or following a short cut you have made yourself

I have just seen a couple of the emails and they include the link which includes: ...planning-inc.co.uk/...

I agree that the email from BT goes against their own advice but it does actually take the user to the real Yahoo front page and all that BT are asking is for users to "upgrade" within Yahoo if they have not already done so. Yahoo has been asking users to do so for a long, long time and this is probably a final reminder.

I have few of these emails when you look at the address for the given link for the changes not sure where goes but its not BT or Yahoo just delete them

Yep - leads me to conclude their marketing department can do what they want.

So this email is NOT phishing, but goes against all the 'good internet practice' information that they have been trying to get users to understand for years.

To make things worse their 'help' page is distinctly unhelpful if you never used the old webmail.

I only use BT Yahoo! Mail on a mobile device, tablet or via POP. What should I do?

We suggest you go to http://bt.overview.mail.yahoo.com/ on your computer to find out more about the upgrade and the great new features on offer, then review and agree to the new Terms of Service and Privacy Policy. If you only access your BT Yahoo! Mail on a mobile device, tablet or via POP then once you've upgraded you'll still be able to continue accessing your email as you do today.

If you go to that link and login, and you are already using the new version (because that is all you have ever used since you joined and know no different) you just go to the same page you have always seen, and there are no new Terms & Conditions to accept as far as I can see. You just get put through to your inbox - which makes you suspect even more you have been phished.

BT - I never used 'old webmail' but have received your email. What, pray, am I supposed to be upgrading here, and if it's just agreeing new Ts & Cs how the blooming heck do I do that??

Edited by deleted (Tue 30-Apr-13 22:46:16)

This change (upgrade) is exactly the same (except for the BT logo dressing) as that being made compulsory for people with ordinary Yahoo email accounts. I have an ordinary Yahoo email account, which I get POP delivered. I also converted to the new Yahoo mail interface (for the occasional times I go there to check spam etc), and it's fine.

AFAIK with Yahoo mail accounts, you do need to access them or they close them down. You can usually reinstate the account, but I do believe you lose whatever was there.

So this seems to be driven my Yahoo, not BT. If you POP access the account there is no problem, though I don't know what happens if you have any contacts in the BTYahoo interface (best not to as if the account gets hacked into, they can't get to them).