Also incredible is that when you place such an order it asks for an email address for the order acknowledgement, even if you have logged in and there is one on your account.

That gave me some puzzlement, as I couldn't find any emails to the (valid) address on my account yet I have paperless billing. So I gave a different one and received the email. The implication being you could place an order on someone's account and they wouldn't get notification if you gave your own email address.

Edited by RobertoS (Sat 06-Jul-13 23:55:31)

In reply to a post by RobertoS:

Also incredible is that when you place such an order it asks for an email address for the order acknowledgement, even if you have logged in and there is one on your account.

I have never been asked for an email addy when I am logged in while changing options, but it did send confirmations to my registered addy.

Can't speak for the unauthenticated method as I've not been tempted to change anything under it.

in that case it is indeed a sorry state of affairs.

Truly bad, just put in my Mum and Dads no. and I could change their plans. They are also paying £1.70pm less than me for Unlimited calls, they have been with BTsince 1969 so not sure why its cheaper. Taking Dad to hospital in morning so will check their paper bill to verify, if correct I will be on phone for a cheaper rate, LOL.

In reply to a post by davetel:

They are also paying £1.70pm less than me for Unlimited calls

Until 1 July Unlimited Plan was £5.15 pm; since then £7 pm.

£7 - £5.15 = £1.85. Is that the main reason?

May just be a legacy package. I have E & W included in the line rental.

I was pricing the Calling Plan alone, just as BT advertise it on their site.

I believe you have E&W Calling Plan for £0 pm as should be shown under your My BT / Change My Calling Plan (which we all wot of recently ). It is now £2 pm.