Some of these figrues don't seem to correlate.

In reply to a post by tthom:

Exchange to home hub Connection speed 8.41Mb

Where do you get this from? Is it the IP Profile from BT Wholesale Broadband Performance Test? Please run that and then the Further Diagnostics at the bottom and copy & paste the text boxes to here.

In reply to a post by tthom:

PC speed
Download speed
7.4Mb
Upload speed
0.83Mb

Where these come from?

Can you get fuller router stats from How to get your router line stats - BT Home Hub?

Using the BT speedtest http://bt.custhelp.com/app/answers/detail/c/346,401,...

I cant get into any fuller stats on the HH4 I believe its locked down

1. Best Effort Test: -provides background information.

Download Speed
7.75 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed

Download speedachieved during the test was - 7.75 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 7.41 Mbps

2. Upstream Test: -provides background information.

Upload Speed
0.83 Mbps

0 Mbps 0.83 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 0.83Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps


We were unable to identify any performance problem with your service at this time.

In reply to a post by tthom:

Using the BT speedtest http://bt.custhelp.com/app/answers/detail/c/346,401,...

Interesting! That's a BT Retail speedtest that I'm not familiar with. It only gives full results for BTr BB customers only. Peeps here are more familiar with the BT Wholesale speedtest, which works on all BTw lines, whose link I gave you and you have now run.

W/out the attenuation & NM figures we cannot suggest what you should be getting..

You can't get those figures from a HH4.

That's a neat way for BT to hide that your line is underperforming.

In reply to a post by Jaggies:

You can't get those figures from a HH4.

YES, you can get these from home hub4, im on adsl2 connection with homehub4 and here are my stats

08:13:18, 19 Jul. (1032304.400000) ETHoA is up - VPI: 0, VCI:35
08:13:18, 19 Jul. (1032304.400000) DSL is up
08:13:17, 19 Jul. (1032303.370000) DSL noise margin: 5.90 dB upstream, 3.00 dB downstream
08:13:16, 19 Jul. (1032302.460000) DSL line rate: 1243 Kbps upstream, 20932 Kbps downstream

if the person with the speed problem wants to check his margins they are done by
going to homehub settings page
click trouble shooting top right
click event log
select category WAN
scroll down list till he sees the connection date he wants,

i have been with BT since leaving BE/o2 on the 5th July 2013 and my router has rebooted and resynced 4 times, im on the lowest margin now 3dB that i was on with BE and the speed is as good, just waiting for fibre in 1 months time.

How about attenuation?

Shouldn't VCI be 38?