So looks like a problem with line as your sync should be twice that. www.kitz.co.uk
I had a similar experience when one of two wires to pole was corroded got worse when it rained, causing lower sync speeds but constant SNR Margin
As always difficult to diagnose from words.
Resetting router would force new connection and resolve freezing.
Only engineer will have equipment to sort.

You will not be billed if you are using the master socket, preferably the test socket

See here
http://www.google.co.uk/imgres?imgurl=http://www.exb...

Using this socket elimates all of your internal wiring so you cannot be billed unless it's your hub & even then it's a grey area. I think the engineers may have hubs anyway (and they are unlikely to bill you for this).

In reply to a post by ukhardy07:

You will not be billed if you are using the master socket, preferably the test socket

Actually BT wont guarantee that, they told me yesterday that there is a 5% chance of being billed even when using a corded phone in the test socket. The reason being that there could be sources of noise within the property affecting the line for which Openreach are not responsible.

This was stated after waiting half an hour to talk to the faults team when calling on behalf of my aunt. She is unwilling to pay £99 under any circumstances so unfortunately we have reached an impasse with her noisy line problem

If you turn off every appliance, e.g. turn off the electricity at the mains wiring. Then listen on the corded phone. If it's still noisy you can pretty much rule out anything inside of your property.

I know BT do pass on the charges to customers far more than some others.

Yes I've eliminated all potential sources of noise and I'm personally convinced that there is a line fault somewhere between the NTE5 test socket and the exchange - quiet line test, 17070, with a "good" corded phone in the test socket = intermittent crackling and constant variable volumes of buzzing.

However BT faults were unable to guarantee that there will no charge and my aunt stubbornly, furiously, and under any circumstances would not accept the "5%" possibility of paying £99

Edited by 4M2 (Sun 04-Aug-13 14:55:36)

I might do this and buy a corded phone. I just cant imagine it is anything in this house as nothing but the laptop has changed. I am currently connected on the test socket as well.

Current stats


ADSL Line Status
Connection Information
Line state: Connected
Connection time: 2 days, 01:45:22
Downstream: 1.281 Mbps
Upstream: 448 Kbps

ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 7.1 dB / 17.0 dB
Line attenuation (Down/Up): 57.3 dB / 31.5 dB
Output power (Down/Up): 15.8 dBm / 12.3 dBm
FEC Events (Down/Up): 2023617 / 135
CRC Events (Down/Up): 245 / 9
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 747 / 8
Error Seconds (Local/Remote): 74 / 15

In reply to a post by colic:

I might do this and buy a corded phone. I just cant imagine it is anything in this house as nothing but the laptop has changed. I am currently connected on the test socket as well.

Current stats


ADSL Line Status
Connection Information
Line state: Connected
Connection time: 2 days, 01:45:22
Downstream: 1.281 Mbps
Upstream: 448 Kbps

ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 7.1 dB / 17.0 dB
Line attenuation (Down/Up): 57.3 dB / 31.5 dB
Output power (Down/Up): 15.8 dBm / 12.3 dBm
FEC Events (Down/Up): 2023617 / 135
CRC Events (Down/Up): 245 / 9
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 747 / 8
Error Seconds (Local/Remote): 74 / 15

I really hate, I mean loathe, I mean despise the way BT go about engineer call outs. I know that most ISPs are the same but I got stung by BT for a fault on the line outside my house. I clearly contested it and got the charge removed. With Sky, they assured me that as long as I was in the TEST socket there was no charge ever being passed onto me. I said to them 'what if no fault is found' they said 'we swallow the charge.' I know they have the pockets to swallow these charges due to their TV etc but it really really puts me off going elsewhere. If my BT line goes down honestly after my previous issues I would just shut it down.

BT would charge you if it's an issue in the house OR if the engineer arrives and finds no fault.

Looking at the broadband stats, there is no obvious fault. The errors are high but ultimately the line hasn't dropped for over 2 days. Usually when there is an external fault the broadband isn't totally stable. Given the situation where the sync just dropped, there's a fault there.

I would personally get them out. If a charge is raised contest it to the absolute upmost. I can help you out with that as I'm fully aware of how the system works having been billed myself and having to fight it. Luckily I was aware that the outside line was BTs property and they relented.

Edited by ukhardy07 (Sun 04-Aug-13 22:22:08)

In reply to a post by ukhardy07:

In reply to a post by colic:

I might do this and buy a corded phone. I just cant imagine it is anything in this house as nothing but the laptop has changed. I am currently connected on the test socket as well.

Current stats


ADSL Line Status
Connection Information
Line state: Connected
Connection time: 2 days, 01:45:22
Downstream: 1.281 Mbps
Upstream: 448 Kbps

ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 7.1 dB / 17.0 dB
Line attenuation (Down/Up): 57.3 dB / 31.5 dB
Output power (Down/Up): 15.8 dBm / 12.3 dBm
FEC Events (Down/Up): 2023617 / 135
CRC Events (Down/Up): 245 / 9
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 747 / 8
Error Seconds (Local/Remote): 74 / 15

I really hate, I mean loathe, I mean despise the way BT go about engineer call outs. I know that most ISPs are the same but I got stung by BT for a fault on the line outside my house. I clearly contested it and got the charge removed. With Sky, they assured me that as long as I was in the TEST socket there was no charge ever being passed onto me. I said to them 'what if no fault is found' they said 'we swallow the charge.' I know they have the pockets to swallow these charges due to their TV etc but it really really puts me off going elsewhere. If my BT line goes down honestly after my previous issues I would just shut it down.

BT would charge you if it's an issue in the house OR if the engineer arrives and finds no fault.

Looking at the broadband stats, there is no obvious fault. The errors are high but ultimately the line hasn't dropped for over 2 days. Usually when there is an external fault the broadband isn't totally stable. Given the situation where the sync just dropped, there's a fault there.

I would personally get them out. If a charge is raised contest it to the absolute upmost. I can help you out with that as I'm fully aware of how the system works having been billed myself and having to fight it. Luckily I was aware that the outside line was BTs property and they relented.

So if Openreach were called out to repair a line which had been damaged by the householder or someone acting for the householder, replacing a window or a door frame perhaps or having the building rendered with cement without providing protection for an Openreach cable, you think that Openreach should cover the cost or repairs?

Good luck with that.

So if Openreach were called out to repair a line which had been damaged by the householder or someone acting for the householder, replacing a window or a door frame perhaps or having the building rendered with cement without providing protection for an Openreach cable, you think that Openreach should cover the cost or repairs?

Good luck with that.

I never said this. I nonetheless was charged for a cable outside of my property becoming damaged where the cabling was tight around a corner and in this sharp corner the cable was damaged, brittle & water was getting inside. Clearly this was nothing to do with me, the engineer had installed it this way way before I lived there. My call out fee was around £200.

I was also charged when a cable behind the test socket came out. The cabling to the master was literally as minimal as could be. The test socket faceplate couldn't even be pulled out as the dropwire was that tight. This was clearly why the cabling had become damaged. Not to mention BT had installed it in a single glazed bay window and the socket and cabling was often becoming damp. In this situation BT openreach really should have moved the master, so that the cabling was not damaged by water any further, but the engineer refused to do this. He then went and put it down as a fault with my internal wiring and kept saying 'there's no chance this would come out alone' during his visit. This would have cost me around £135 in engineer fees.

BT charged me for this. It took me around 10 phone calls, numerous demanding letters and eventually a letter to the BT head office to get the charges removed. I was not in the wrong what so ever in any of these cases. A charge simply should not have been levied.

BT have been on BBC Watchdog due to their bad practices with regards to charging for call outs.
http://www.youtube.com/watch?v=y82K7EkOxHE

On the country, with Sky. I lived in a property with no master socket, fully star wired in my opinion. The line entered in the loft and what happened from there was a mystery... I had broadband services installed for students and there was no dial tone or broadband on activation date. BT openreach came out and there was a master socket found in the loft, from here all the extensions ran. The loft had no floorboards and was literally rafters. I simply didn't expect the socket to be here and I had shone a torch around and hadn't spotted it... When my Sky bill arrived there was a charge of almost £120. I rang Sky, explained the situation and after around 40 minutes the charge was removed. It wasn't painless, however it was easier than BT.
I have had faults with Sky which were not in my property and I was never charged. On both instances I was billed with BT.

I have so much respect for TalkTalk because they send out their own engineers who deal with internal wiring issues (quite largely). If a faults inside a property these guys are much cheaper than BT and get things resolved. Their expertise is questionable nonetheless.

Edited by ukhardy07 (Mon 05-Aug-13 00:36:02)

Wear and tear to cables fair enough they should be repaired within the cost of line rental.

When it comes to network termination this should really have been addressed at the same time that liberalised extension wiring was introduced in the eighties. New lines, overhead or underground should have terminated externally leaving all internal wiring the responsibility of the householder (or landlord) in much the same way as electrical wiring is. The external unit should have had a phone socket so if you get a dial tone there but not inside the problem is yours. The demarcation is clear. All services if OK at the external unit but poor because of internal problems would be in the hands of the individual to repair or improve.

The problem with the external unit that Openreach did trial was the lack of a socket to plug in a phone, so the householder has no idea if a fault was on his wiring or the network.

Edited by deleted (Mon 05-Aug-13 02:05:09)