In reply to a post by systemx:

When it comes to network termination this should really have been addressed at the same time that liberalised extension wiring was introduced in the eighties. New lines, overhead or underground should have terminated externally leaving all internal wiring the responsibility of the householder (or landlord) in much the same way as electrical wiring is. The external unit should have had a phone socket so if you get a dial tone there but not inside the problem is yours. The demarcation is clear. All services if OK at the external unit but poor because of internal problems would be in the hands of the individual to repair or improve.

Agreed. BT did run external NTE for some time but it wasn't a true solution and they switched back. Personally I think a policy needs to be adopted which makes the charges a lot more transparent and fool proof.

In reply to a post by systemx:

The external unit should have had a phone socket so if you get a dial tone there but not inside the problem is yours.

Actually I prefer to have a test socket indoors. Mains electricity switch, before the fuse box, indoors also - external electric meter is OK though

Well the BT engineer came on Friday and I am still having issues One of the first questions I asked him was could it be the homehub but he seemed to dismiss that and presume he did his standard checks then.

He unplugged the router stuck his device in then it synched at 3.5Mbps which he was quite surprised about and said out loud "that's strange" he then looked outside the property at the wiring that goes straight under the ground not through telephone posts.

He then said he needed to go to the cabinet and on his return he said that he had swapped the line for a spare one at the cabinet. He then did some further tests outside of the property, then came inside and replaced the master socket (this was only fit two years ago by BT)

Then he left and said to keep an eye on it, within 2 hours the line dropped and res-synched at a lower speed. It has been connected at the lower speed for two days now, however I can no longer stream music to my Iphone through stream2me even though I could do yesterday. I know if I restart the router I will be able to connect again, it is as if the router locks up.

Also another reason as to why I think it is the router is that it says I have transmitted the following

Connection Information
Connection time: 2 days, 04:34:44
Data Transmitted/Received (GB): 0.3 / 0.3

I know that is compete rubbish as I have downloaded way more then that and on my bandwidth monitor application it states that I have downloaded 3gig in the past three days, the upload does look correct though.

Also below are the line stats which I have a question about, with all these errors would I notice anything? Like slower speed, corrupted downloads? as I do not notice anything even though there does appear to be lots of errors showing.

ADSL Line Status
Connection Information
Line state: Connected
Connection time: 2 days, 04:34:04
Downstream: 2.844 Mbps
Upstream: 448 Kbps

ADSL Settings
VPI/VCI: 0/38
Type: PPPoA
Modulation: G.992.1 Annex A
Latency type: Interleaved
Noise margin (Down/Up): 7.0 dB / 17.0 dB
Line attenuation (Down/Up): 58.4 dB / 31.5 dB
Output power (Down/Up): 18.9 dBm / 12.3 dBm
FEC Events (Down/Up): 212566 / 164
CRC Events (Down/Up): 446 / 55
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
HEC Events (Down/Up): 3116 / 37
Error Seconds (Local/Remote): 261 / 144

Edited by deleted (Sun 11-Aug-13 19:17:08)

can you not turn the router off at 10pm and phone at 10am and say the router is broken, can they send another one please... or buy a spare from ebay.

Is it a homehub if so it gets the transmit amount totally wrong always.