Previous occupants had Infinity and everything was left in-situ judging by OP first post.

Ah sorry, should have read that really...

You would have thought BT would have realised when they first started troubleshooting it.

In reply to a post by ian72:

Ah sorry, should have read that really...

You would have thought BT would have realised when they first started troubleshooting it.

Precisely. Just shows what a bunch of clueless muppets they have for (so called) support staff. Hopeless

In reply to a post by broadbandjockey:

Precisely. Just shows what a bunch of clueless muppets they have for (so called) support staff. Hopeless

It would almost make sense the level of support if we paid less than the other companies - but we don't !!

You have to pay more for yours because they are further away ....

In reply to a post by RobertoS:

You have to pay more for yours because they are further away ....

Ha, er, yes I guess

In reply to a post by broadbandjockey:

In reply to a post by ian72:

Ah sorry, should have read that really...

You would have thought BT would have realised when they first started troubleshooting it.

Precisely. Just shows what a bunch of clueless muppets they have for (so called) support staff. Hopeless

Sounds like the script worked to me. This is a case of customer error and a bill would have ensued if a more 'clueful' provider's support staff booked an engineer to visit and unplug the errant customer premises equipment.

Edited by deleted (Mon 19-Aug-13 20:41:56)

In reply to a post by partial:

Sounds like the script worked to me. This is a case of customer error and a bill would have ensued if a more 'clueful' provider's support staff booked an engineer to visit and unplug the errant customer premises equipment.

Er, no you don't need an engineer, but the first helpdesk call should have said "oh, you have a white openreach modem? but you are on BT Broadband that doesn't need one" - and everything would have been good. As it is, the OP is not impressed by BT's helpdesk, and most of the people reading this thread are not impressed. Brand is not as good as it could be.