The trial I'm working on is based on the idea of what would someone new to the service want/expect. This involves
Send and receive email -
Set up folders
Add and manage contacts
Create events and calendars
Personalise everything on settings
Create new mailboxes for yourself or give them away to friends and family.
Access email directly through your preferred email programme like Outlook , Thunderbird or Apple Mail, either on your laptop or Smartphone� follow your email programmes instructions or visit
www.bt.com/help if you need help.
The basic idea of the trial is to see if a new customer would get p****d of if the above doesn't work.