In reply to a post by XRaySpeX:

We need to find out if someone who never pre-registered and had BT Privacy + Caller ID previously now has that 12 month option in their list

I have had Caller display and Privacy at home for years. In my existing features it is ticked, but includes:-

BT Privacy with Caller Display will cost £1.75 a month from 4 January 2014, but existing customers of the service can pre-register to continue getting it free for 12 months°. Find out more and register at bt.com/freecallerdisplay. BT Privacy with Caller Display will remain free for BT Basic customers.

If I click the link it shows three four radio buttons, first the new free that starts a new 12 months, second with the button selected my existing one that it says again will be charged from Jan 4, third plain Privacy at Home, fourth Cancel Privacy at Home.

As I have a current problem with the order for another feature on my line, I need to sort that out before I confuse the issue by starting a new 12 months. Just keep forgetting.

Or look at Zen.

Edit - correct the fourth option as per XRaySpeX and my reply to him.

Edited by RobertoS (Tue 10-Dec-13 13:11:57)

In reply to a post by XRaySpeX:

How can you apply for it again now? That bt.com/freecallerdisplay link no longer takes you to pre-registration but to starting an ordinary Calling Features Order. Or do you mean you ticked the 12m option?

Don't you want to delay the 12m contract towards 4th Jan as you will already have free BT Privacy + Caller ID until then?

Just received an email to say it's now been activated so I'm free until 11th Dec 2014.

What I didn't want to risk was missing any "free" opportunities so I'd rather miss a free month now than have to pay for the full 12 months from January.

Ideally what I'd like to do is get the broadband and phone in sync so I can cancel both at the same time but I must admit I haven't worked out either the timing or the cost implications.

John.

Edited by deleted (Tue 10-Dec-13 11:37:23)

In reply to a post by XRaySpeX:

Thanks for drawing this to my attention. Did not expect pre-registering to turn up in this way.

I'm now wondering if all the telephone numbers and postcodes are now sitting in a spreadsheet waiting for a team in India to go through them one by one and submit them via the calling features form. It would explain why BT gave themselves a month to add it to everyone's account.

In reply to a post by John_ON:

Just received an email to say it's now been activated so I'm free until 11th Dec 2014.

Had we known the option would appear in the control panel we could have just done it ourselves at a time of our choosing!

Just to be clear, your Calling Features look like this, but with slightly diff wording for the 2nd ticked one?

Phone: Calling Features

Our optional Calling Features let you personalise your home phone service � from managing your calls to taking a message. Just choose the features you want and click 'continue'.

---

BT Privacy at Home .............................................................................. Monthly

o BT Privacy with Caller Display free for 12 months .................................. £0.00

Includes the option to register for the Telephone Preference Scheme (TPS) to help prevent unwanted sales calls. A new 12 month line rental contract applies
Learn More

* BT Privacy at Home with Caller Display .................................................. £0.00

BT Privacy at Home includes Caller Display and the Telephone Preference Service (TPS) to help prevent unwanted sales calls. From 4 January 2014, the price will be £1.75 a month.
More about BT Privacy at Home

o BT Privacy at Home ................................................................................ £0.00

Registers you for the Telephone Preference Service (TPS) to help prevent unwanted sales calls.
More about BT Privacy at Home

o Remove BT Privacy

Looks like, despite not pre-registering, you can still take up their 12m free offer.

In reply to a post by XRaySpeX:

Looks like, despite not pre-registering, you can still take up their 12m free offer.

The way the pre-register form was worded, it seemed like it was a one-time offer for people pre-registering. Now it looks like an offer in the control panel which can be activated whenever the customer chooses.

I have a feeling this will be an ongoing offer, so I can't see any disadvantage to opting in now for those who want piece of mind it will be activated on 4 Jan without having to check any further.

Hmm, dunno! As I posted above, I registered today and the 12 months starts tomorrow despite having pre-registered in October. None of the options were selected on the order form.

With Christmas and the New Year coming up, I thought it better to get it out of the way. Hopefully, I'll have more interesting things to think about for now

Their whole system seems a mess to me - a miracle anything works at all!

John.

In reply to a post by John_ON:

Hmm, dunno! As I posted above, I registered today and the 12 months starts tomorrow despite having pre-registered in October. None of the options were selected on the order form.

Oh right, I got the impression from your last post that you were registered purely as a result of your pre-registration.

Like I say, I suspect a team at BT will plod through the pre-registrations and sign them all up individually.

It's exactly like that. I was mistaken about the fourth option being a tick box. It's a fourth Radio button.

Whereabout in your existing features did you read this:

In reply to a post by RobertoS:

BT Privacy with Caller Display will cost £1.75 a month from 4 January 2014, but existing customers of the service can pre-register to continue getting it free for 12 months°. Find out more and register at bt.com/freecallerdisplay. BT Privacy with Caller Display will remain free for BT Basic customers

if not there?