This page, (which you will need to be logged in to see your version), which lower down shows what else I can add.

Calling Features

Calling features available with your calling plan:

BT 1471
Just dial 1471 to find out the telephone number of the last person who called you (unless the number is withheld, unavailable or came from a switchboard extension number).

BT Answer 1571 voicemail
BT Answer 1571 is a great, easy to use voicemail service � just dial 1571 from your home phone to check your messages. From 4 January 2014 you'll be able to save more messages for longer, retrieve them remotely and the service will cost £1.75 a month.

BT Privacy at Home
BT Privacy at Home gives you more control over incoming calls by registering you for the Telephone Preference Service which helps stop unwanted sales calls.

BT Privacy with Caller Display will cost £1.75 a month from 4 January 2014, but existing customers of the service can pre-register to continue getting it free for 12 months°. Find out more and register at bt.com/freecallerdisplay. BT Privacy with Caller Display will remain free for BT Basic customers.

They all have ticks except the final paragraph, and in association with the ticks "available" can only mean I have them, as they aren't offered in the next section:-

Ways to get Calling Features

You can sign up to just one of these Calling Features, or for bigger discounts choose two or more to create your Calling Features Pack.

Calling Feature Packs (Extra Optional Features) (Pay-per use)

1 feature £3.30 /mth | 2-4 features £6.60 /mth | 5 features £8.80 /mth

Call Diversion
Divert your calls to another landline phone or mobile. Calls that can't get through to your home phone will still reach you on another fixed line or mobile of your choice.

Reminder Call
If you need a repeat reminder every day or just a one-off call reminder. Push a couple of buttons to activate the service and enter the time and date you want to be reminded.

Call Waiting
Call Waiting gently bleeps to tell you that a second call is on the line. You can either put the first caller on hold and speak to the second caller, or end your first call and speak to the second caller.

Ring Back
If you make a call to an engaged number, just dial '5' and Ring Back will call you when the number becomes free.

Call Barring
Call Barring lets you decide which types of calls can be made from your phone so you're in control of who uses it and how.

3 Way Calling
Talk with two other callers at the same time. 3 Way calling lets three of you have your say on a call, wherever the other two callers are in the world.

Change your calling features

Better laid out than that of course, but taking a couple of screen shots and loading them up for ever didn't seem necessary.

Edited by RobertoS (Tue 10-Dec-13 16:48:09)

Ah, I know that page well; it is the one that leads me to viewing / changing my Calling Plan or Features.

However, you have misinterpreted it. It is summery of the features you could have (available) not what you actually have. By the time I reach that page I have not yet selected which of my 2 lines I'm interested in, yet it shows me the same green ticks that do not apply to both lines (I dropped 1571 on 1 of them recently due to the price rises). Indeed, you don't even need to be logged in to see the same green ticks. There is no apparent reason for the 4th para not to be ticked. Indeed, we both currently have the 4th para but not the 3rd para. The green ticks seem to mean you can have them for free, at the mo', but not consistantly.

I'm still really [censored] off that I have to sign up for another year in order to get this 'free' service.

I did wonder about that, but seeing as they are currently included free on request I came to the conclusion I did . Obviously I was wrong.

Also, if you click "Learn More" you learn the following:

Signing up to BT Privacy with Caller Display will also update your marketing preferences so you may receive the occasional call from BT Group companies letting you know about special offers relevant for you. You can change your consent at any time by calling us free on 0800 800 150.

So by signing up for the TPS (to stop unwanted calls), you also give the BT Group companies permission to call you, with no opt out option apart from calling them to change your consent. Is this even legal? I thought you were always supposed to be given an opt out option.

Rather than reply to some of the earlier posts in the thread individually, I'll just summarise here.

Trying to use the option to change calling features on our BT Basic account doesn't work but just gives a message saying that it's not possible to change said features online, so please call 0800 ...

Previously having had the old 'BT Privacy at Home' service, I went through the motions of pre-registering for free 'BT Privacy with Caller Display' for the next 12 months on 5/12/13 but wasn't really sure if anything had registered as I didn't receive an emailed response. I repeated the registration on 6/12/13 with the same result, so I thought I'd just wait and see what, if anything, resulted.

The good news is that today my partner (the bill is in her name only) received a letter from BT stating that BT have reviewed their proposed charge of £1.75 per month for 'BT Privacy with Caller Display' and have decided that it will remain free for BT Basic customers.

At the bottom it states;
You don't need to do anything.
You will continue to get BT Privacy with Caller Display for free.


So there you have it

Edited by Rastus (Mon 16-Dec-13 14:26:14)

In reply to a post by Rastus:

At the bottom it states;
You don't need to do anything.
You will continue to get BT Privacy with Caller Display for free.

Thanks for the info - my aunt who has a BT Basic account received some rather confusing communications from BT Retail, a month or so ago, regarding BT Privacy with Caller Display and now it seems that she will continue to get it for free.

Hopefully she will get a similar letter...

In reference to www.productsandservices.bt.com/consumerProducts/displayTopic.do?top...:

BT Privacy with Caller Display will cost £1.75 a month from 4 January 2014, but existing customers of the service can pre-register to continue getting it free for 12 months°. Find out more and register at bt.com/freecallerdisplay. BT Privacy with Caller Display will remain free for BT Basic customers.

As I read it BT Basic is a plan for customers who have low incomes, so presume it does not apply to "regular" customers

You almost read it correctly, but 'regular' customers who pre-registered, or even those who didn't, can continue to get it free for 1 year if they select that option in their Calling Feature and commit to a 1 year line contract.