In reply to a post by Alnath:

I've put a spare router on and all seems well, anyone any ideas on how i get the HH5 that i paid for replaced or refunded?

You bought it from BT for £45 from here? It should be under a warranty and you have plenty of evidence to back it up.

In reply to a post by RobertoS:

Have you done a Factory reset?

yeah made no difference.

BT have swapped me out a HH5 and this one seems a bit better, the only speed test giving constant results is the BT one all the others are giving results up and down like a yoyo, i have given up TBH ill just wait until a firmware comes out and if there is no improvement im flogging the HH5 and buying HH4 as that was rock solid.

I give up this "new" HH5 has done a couple of random reboots and my speed is a rock solid 40/10 again on everything other than the BT speed test which returns 75/9

I have downloaded a couple of Linux distros just to see and the speeds never exceeded 40Mbit.

BT were massively helpful by saying the speed is fine, its your PC. By that reasoning it is also 4 laptops, 4 smartphones (2 of which are wireless ac) and 4 android tablets that are all bolloxed, cheers BT.

In reply to a post by Alnath:

I give up this "new" HH5 has done a couple of random reboots and my speed is a rock solid 40/10 again on everything other than the BT speed test which returns 75/9

I guess its time to buy your own router - assuming you have and can put up with the separate VDSL modem.
http://www.amazon.co.uk/RT-AC66U-AC1750-Diamond-Dual...

Well despite the HH5 firmware updating and me praying it would fix everything something is still wrong.

BT Home Hub 5 (Type A) | Software version 4.7.5.1.83.8.173.1.6

6. Data rate: 20000 / 79995
7. Maximum data rate: 31202 / 108079
8. Noise margin: 12.9 / 13.7

http://www.thinkbroadband.com/speedtest/button/13888...

BBMax Download Speed: 58102 kbps (7262.8 KB/sec ) Upload Speed: 12745 kbps (1593.1 KB/sec )

http://www.speedtest.net/result/3207377084.png

http://www.speedtest.net/result/3207379013.png

http://www.speedtest.net/result/3207382564.png

http://www.speedtest.net/result/3207384541.png

BT:

Download speed achieved during the test was - 75.03 Mbps
IP Profile for your line is - 77.43 Mbps

Upload speed achieved during the test was - 12.25Mbps
Upstream Rate IP profile on your line is - 20 Mbps

I downloaded a 1.4GB file from Amazon and the download never exceeded 4.8MB
I downloaded the lastest PS3 firmware from Sony and the download never exceeded 4.8Mbit.

Wired or wireless it makes no difference.

I have put my HH3 and OR modem on and i am getting identical results so its not the equipment its something they have done when they switched me to infinity 1 and back to infinity 2

Well i have spent 6 hours chatting with the OR engineer regarding my problem.

My what a problem we seem to have!

Still no change and despite the engineers findings BT Retail seem to think the entire internet is wrong and their speedtest is right.

Hallelujah

http://www.thinkbroadband.com/speedtest/button/13899...