No I won't accept that, as far as I am concerned they have charged me over £900 for a service that hasn't been used.

If I can get a proportion of that back it would be better than nothing.

And when you do write, make sure you mention that you have "moved to PlusNet - a BT subsidiary".

There's also the point that they get notified when a migration out has completed.

Every ISP I've left has said "Yes, we already know", when I've rung to confirm I've gone. Which I always do as a matter of course to prevent this sort of scenario.

A quick check with CAB is probably worthwhile.

But in cases like this is it down to negotiation and how good the companies records are in terms of time. It may be so long that any call recordings have since been wiped.

Sadly Plusnet are unable to provide a written letter stating how long I have been with them.

They did however say that I could easily print out the monthly billing statements from their member centre.

I shall print out some, say every two or three months and send those with my letter to BT at the below address (found from the BT site).

BT Correspondence Centre
Providence Row
Durham
DH98 1BT

The first one should be all you need.

Have you got any emails or texts from the Plusnet order system through to connection?

Do you use the tbb speed test and retain the log?

In reply to a post by RobertoS:

The first one should be all you need.

Have you got any emails or texts from the Plusnet order system through to connection?

Do you use the tbb speed test and retain the log?

Just to add, wouldn't the original Tickets (that PN copiously produce during changeover) still be on the System - that the OP could print out??

In reply to a post by johnjburness:

Just to add, wouldn't the original Tickets (that PN copiously produce during changeover) still be on the System - that the OP could print out??

Not that I can find them sadly.

In reply to a post by RobertoS:

The first one should be all you need.

Have you got any emails or texts from the Plusnet order system through to connection?

Do you use the tbb speed test and retain the log?

No I don't have logs and only emails are welcome ones and the monthly bills.

However in the member centre I did find the account details, which shows address, phone number the service is provided on, start date and next billing date. Have printed that out and included with the letter to BT.

Thanks for the replies

What about any speedtests here, there will be a list in "My Profile" on the Main Site. If there are any, your IP address will be shown and that can be tied to BT or PlusNet.

In reply to a post by MHC:

What about any speedtests here, there will be a list in "My Profile" on the Main Site. If there are any, your IP address will be shown and that can be tied to BT or PlusNet.

So what you are wondering is my IP address one from blocks held by BT or Plusnet? If so it's definitely Plusnet.

As it happens I have some tests here from 2008, then nothing until 2011 when I changed to Plusnet where I did quite a few in Dec 2011 as I had issues caused by a line fault, then a number again over period October 2012 to December 2012 after upgrade to fibre.

In any case the first letter is on its way to BT via signed for post.