In reply to a post by RobertoS:

Virgin Cable, or Virgin ADSL?

Virgin Cable XXL everything, 152Mbps connection a bit flaky on peek hours but its only the first 48 hours.

http://www.thinkbroadband.com/speedtest/results.html...

http://www.speedtest.net/my-result/3401662314

Will see how it goes TBH.

Edited by deleted (Fri 28-Mar-14 18:39:37)

Don't do it, go to anyone apart from BT would be my honest advice.

If you want details try some of these from my own experience:-

- Failed to resolve my broadband issue (PPP LCP drops up to 4 per hour) in over 3 months
- Banned me from their dictatorial infinity forums for posting genuine questions that they refused to answer.
- Lied to me constantly on the telephone and in chat sessions online.
- Initially gave me a MAC code that didn't work.
- Dropped my Infinity 2 package to infinity 1 after specifically telling them not too and it taking four attempts for them to agree only for them to then do it anyway.
- Now my SNR has doubled from 6dB to 12dB in the process dropping my download speed some 8Mbps whilst doubling my ping and lowering my upload speed.
- Dropped the estimated download speed from the initial 48.9Mbps to 31Mbps.
- Dropped my upload speed from 9.5Mbps to under 6Mbps.
- Refused to do a line reset after DLM lowered my speed due to all the testing I carried out at BT's request.

I could go on but hopefully that will paint a picture for you.

Edited by deleted (Fri 28-Mar-14 18:45:50)

In reply to a post by Busa:

Don't do it, go to anyone apart from BT would be my honest advice.

If you want details try some of these from my own experience:-

- Failed to resolve my broadband issue (PPP LCP drops up to 4 per hour) in over 3 months
- Banned me from their dictatorial infinity forums for posting genuine questions that they refused to answer.
- Lied to me constantly on the telephone and in chat sessions online.
- Initially gave me a MAC code that didn't work.
- Dropped my Infinity 2 package to infinity 1 after specifically telling them not too and it taking four attempts for them to agree only for them to then do it anyway.
- Now my SNR has doubled from 6dB to 12dB in the process dropping my download speed some 8Mbps whilst doubling my ping and lowering my upload speed.
- Dropped the estimated download speed from the initial 48.9Mbps to 31Mbps.
- Dropped my upload speed from 9.5Mbps to under 6Mbps.
- Refused to do a line reset after DLM lowered my speed due to all the testing I carried out at BT's request.

I could go on but hopefully that will paint a picture for you.

DLM killed it for me, went tits up 3 months after installation, still does not work 100% after 16 months of asking for help, that's probably why they banned me, got fed up of me asking for support, on the forums and on BT's fault reporting service.

TBH, all ISP's have their good and bad sides, just that some go that extra mile to make it worse.

I wonder how long it will be before BT customers realise the PPP LCP thing is a symptom and not the issue. In essence the response BT have given in each case they have closed down a thread, my own included, is total nonsense as it does nothing to explain what is causing this symptom. All it does is stop customers discussing this and trying to find a common denominator, divide and conquer tactics by BT, stop people posting, ban people so they can't discuss openly and then get them on the pointless Indian Call Centre Threadmill:-

Hi All

We have been to the Hub team and they have conducted some investigations and would like to clarify a few things about the PPP LCP log entries that you are reporting.

The log entries are reporting that the PPP session has dropped, they do not indicate the cause of the drops. The Hub team have said that on a standard line operating under �expected� condition you can expect to see these messages occasionally but there is no cause for concern unless you are seeing multiple occurrences of them in a short time period, at which point we would expect DLM to act to introduce a more stable profile. As a rule DLM will not kick in unless there are more than 10 physical drops in connection per day, or a high average of error�d seconds on the line above its trigger threshold. The team have advised that these entries can arise due to an issue anywhere between the VDSL modem (The Openreach router or the Home Hub 5 depending on your setup) and the BRAS but again would like to reiterate that the Hub or these messages are not causing the drop.

So far looking at the cases we have taken offline we can see that a number of the individuals do have physical line faults. There has been no indication of a fault with the Home Hub in any of the individual cases we have looked at.

We appreciate everybody�s contribution on this thread and acknowledge that there is some great information here, however we feel that at this point the best option is to lock the thread. The reason behind this is that a few posters seem have a genuine issue with their broadband and by posting on here means that you are not getting the benefit from the community as a whole. Each individual customer who believes they have a broadband issue should be encouraged to start their own thread and allow the experience and expertise of other community members to help work through any issues. The mods will still be on hand to step in should the issue go unresolved and this thread will still be here for anyone looking for information about the what the message means in the event log entry, but for now we have answered the original question so we believe no more value can be added by leaving the thread to run.

I would like to thank everyone for the continued patience whilst we have been investigating with the hub team.

Cheers

BTCare Community Manager

If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our �Contact Us� link within our profiles.

We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account .

My speed has now been lowered to the lowest level it has ever been on Infinity 2, even lower than it was when they dropped my profile from 80/20 to 40/10 and kept charging me for 80/20, strange how that happened when I started fighting back isn't it?

BT are the worst company I've ever had the displeasure of dealing with.

Edited by deleted (Sun 30-Mar-14 20:12:49)

Well I wish BT could solve issues as fast as they can ban me from their forums. They've now shut down my second account and actually one my wife set up, I've no idea what my wife did wrong and find it hard to believe they can actually ban her considering she hasn't even posted on the forum!

BT I shall not be beaten into submission for speaking the truth and asking questions you seem to want to bury!

IP address?

Surely the issue BT have is with myself and the difficult questions I pose not with any other family member using the same IP?

Actually I find it hard to believe they have an issue with the IP at all as the issue that got me banned was related to constantly changing IP addresses in the first place!

As already stated look up PPP LCP on their forum and their response (above). The issue has still not been answered IMHO.

As you rightly point out a "PPP LCP Send Termination Request" message is symptomatic not causal.

The fact that it is "Termination Request" rather than for example "LCP Timeout" indicates that one end of the PPP connection is willfully dropping the connection.

The fact that it is "Send Termination Request" should indicate that it is the home hub itself that is requesting the PPP connection be dropped rather than "Received Termination Request" which would be indicative of the BRAS tearing down the connection. Of course, the logging on these kind of devices is never particularly great so I am offering only a logical analysis.

I saw a similar widespread issue on another large ISP I used to work for years ago. The BRAS's were configured to tear down PPP sessions when idle for more than N minutes as they were hitting session limits on the BRAS's. Only problem was, the BRAS's had a problem distinguishing between idle and non-idle sessions which resulted in it tearing down every connection every N minutes - to much annoyance.

I'm not familiar with the BT provided kit - is it possible to telnet or ssh in and have a furtle around the config to look for any timeout settings?

lol, you can't even change the DNS servers.

As Batboy says the Home Hubs are all locked down, BT would hate for you to see what is really going on with your connection! God forbid you might notice things aren't all as BT would have you seem!

Strange that using an Unlocked Huawei HG612 with the TR069 disabled you don't get any issues with the PPP LCP thing though isn't it?

Stranger still I also have an Asus DSL-N66U which does still suffer from LCP drops constantly on BT Infinity, any ideas if TR069 can be locked down on this VDSL modem and router? I can't find an option to do it or any way to block motive in the firewall either.