Definitely not fibre.On my homehub it shows
4. Board version: BT Hub 5A
5. VDSL uptime: 1 days, 11:45:17
It looks like still an adsl connection.My personal experience of switching from Sky fibre to BT was similar because the router had the orange glow with the red flashing broadband icon.
It was basically just a case of the line had not been switched over and the username/password was rejected because Sky still had the line and the username was wrong coming from the BT hub

nope, one of those "self-install" jobs. They delivered the router and I'm supposed to just plug it into the filter and then the socket.

But BT phone support claim that the engineer who installed it tested it to make sure it was working at the "PCP" whatever that is.

My speed estimate was the full 78mpbs

Strange you should mention this...

I was with Sky broadband (8mb) and switched to BT infinity. Sky broadband definitely doesn't work anymore, tried plugging in the old router but now the BT infinity service doesn't work either.

PCP means the green street cabinet, and they may have tested it, but could have installed and tested on the wrong line

Mine was exactly the same
I plugged the sky hub back in and no joy then the Homehub and stll no joy
Now BT being wonderful souls also forgot to send any kind of paperwork and the hub showed disconnected with no username or pass installed.I manually put in the user and pressed connect and it worked.
I don't think that will help you much though as the changeover to fibre doesn't seem to have taken place in your case

It might work as one of the fault's being reported is a red B icon on the hub, and according to troubleshooting this has only one cause: wrong username and password.

What username did you put it in that worked?

But in that case would I still have a broadband installed light show up on the router? I plugged in my old O2 router that was being used for the skybroadband just now and it shows a Green light for broadband connection, but nothing for internet.

That to me, means that the line has broadband on it, it just isn't connected to a network i.e. via username and password

This one......
[email protected]

In reply to a post by TheCouchPotato:

nope, one of those "self-install" jobs.

Infinity 2 is not self-install. An engineer installs it in your house.

They delivered the router

Who delivered it - the engineer?

and I'm supposed to just plug it into the filter and then the socket.

That's what you do for self install - Infinity 1 or ADSL

But BT phone support claim that the engineer who installed it tested it to make sure it was working at the "PCP" whatever that is.

That's the green roadside phone cabinet

My speed estimate was the full 78mpbs

Yes, that's for Infinity 2, which you don't have. You have ADSL.

Edited by deleted (Thu 03-Apr-14 00:09:08)

It's the 2nd Infinity Package. It's called Infinity 1 but it's unlimited. Sorry for the confusion.

The max speed the line could handle was 76Mbps though I've gone for the 38Mbps.

The router was delivered by a courier, never saw or heard from the engineer.

So...have I done something wrong?