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I don't believe you have done anything wrong as the package that you have selected is self install.
The BT website says the connection can go active up to midnight on day of install but as that has passed I would say that they have made a mistake
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Thanks for sorting that bit of confusion out. Ok, Infinity 1 is self install and everything you did was 100% correct. It does indeed sound like the wrong line was converted to Infinity by the engineer because you are still connected to ADSL not VDSL. If you tell the helpdesk that the Homehub says ADSL where it should say VDSL, they will have to arrange a BT engineer to come and fix it.
If they refuse, ask for help using this form: https://bt.custhelp.com/app/contact_email/c/4950
Edited by deleted (Thu 03-Apr-14 00:23:41)
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ok thanks guys, it seems like I have no choice but to wait for BT to sort it out (always a nightmare).
I will report back when I know more.
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Register (or login) on our website and you will not see this ad.
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Of that works you would only be getting adsl speeds still
Bt kit works that it is sent out preconfigured or uses remote config systems to set you up.
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Who were you with before, and what happens if you plug that router back in?
Edit - with the login details it has for your previous connection.
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
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Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
Edited by RobertoS (Thu 03-Apr-14 10:52:53)
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Correct - that is exactly what you have.
As for whose kit it is plugged into we don't know.
Has the telephone service definitely moved to BT now?
Edited by MrSaffron (Thu 03-Apr-14 11:26:46)
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The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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Would appear to have been Sky
Tony
We have more and more laws, and less and less enforcement
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D'oh!
My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 59.4/14.4Mbps @ 600m. - BQM
"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.
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Spoken with BT about this and they are planning on sending out an engineer on Friday which is just absurd (3 days to get an engineer out). I've been trying to see if I can fix it myself.
Yes, but having read through the thread, I'd say you are going to need an engineer to fix it. My guess, they have naffed it up at the cabinet. Connected wrongly, or to the wrong port. Have you checked to see if you are receiving the right telephone number ?
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