Well it wouldn't surprise me if they have a catch all for variations on his name and the one you originally posted might also work, though not necessarily going into the main inbox. I have a similar setup for my own email addresses where they get dumped into a 'check later' box if they don't quite match exactly with any of my actual email addresses.

Thanks Bob. I mailed the CEO and within two hours had a call from the tech support team based in Newcastle, followed by email saying the line would be reset within a couple of hours. This did not solve the problem so I mailed them over the Easter hol. They are trying another reset but I don't hold out much hope:

Your profile is �uncapped� so there is nothing restricting the upstream rate. I have had our engineering team manually reset your line and I will need to monitor this overnight to see if it makes a difference. If this doesn�t increase the speed, you may want to think about moving to BT Infinity which could give you up to 20mbps upload.

Upgrade to BT Infinity (ie pay us more money) seems the usual solution when all else fails. In fairness upload speed has doubled this morning but download noise margin down is up 50% and upload noise margin is still high:
Downstream 9,941 Kbps
Upstream 888 Kbps
Modulation G.992.5 Annex A
Latency type Interleaved
Noise margin (Down/Up) 9.4 dB / 11.1 dB
Line attenuation (Down/Up) 33.2 dB / 16.1 dB
Output power (Down/Up) 17.8 dBm / 1.3 dBm
Strange that the Indian call centre could not have sorted this, and how many customers would know to mail the CEO's office? Anyway, my connection still not as good as it was before February's downtime but at least it's usable until June when my contract ends.

Your upstream is now correct for WBC Interleaved. If DLM can get you on Fast Path it will increase to 1.1-1.3 Meg.

Hopefully the downstream should sort itself out shortly. You could try a manual reboot during daylight.

My BT BB problem now sorted by Newcastle executive complaints team. They say the upload slowdown was caused by equipment reducing my speed due to a line fault. They asked for a manual reset, after which download remains about the same but upload has doubled to 888kc. I was on fast path before, they will leave the current interleaving as I am satisfied with my connection. Thanks again for TBB's collective advice.