Perhaps that explains why he talks down to people?

When the forum members were all just equal apart from a score system even then it could rile people on first contact generally It was fine however once they began to suggest the special powers I Was out.

They have introduced the privalages for a while now, I know its filter and signpost but it has lost that human touch which was useful in dealing with the frustrated customer, type can be cold and curt with the best of intentions and requires someone who is apt at getting empathy across, my mind would be for the Bt forum to maintain and give the paying customer a good experience and reason to stay. By the looks its reinforcing the frustrated customer at worst and putting doubt into new customers from earlier posts here today!

Edited by deleted (Mon 05-May-14 13:05:48)

Well working for NASA is no great achievement speaking as an Engineer myself. He could have been a bodily function sanitation engineer (toilet cleaner!) or even a "Space Cadet"

Regardless of what drivel people put in their sigs it is plain wrong to give some paying customers jurisdiction over others in the forum especially when some of their answers are blatantly untrue or just plain vitriolic!

As I've said before Fanbois or employees? You decide.

In reply to a post by Busa:

Regardless of what drivel people put in their sigs it is plain wrong to give some paying customers jurisdiction over others in the forum especially when some of their answers are blatantly untrue or just plain vitriolic!

I can see both sides of the argument to be honest.

On Sky's official forum, only paid staff have post moderation rights. Some customers have image moderation rights (images are held in a moderation queue before being displayed) but they cannot edit or delete posts. Critical posts about Sky are allowed, as long as serious allegations are substantiated and there is no swearing.

You're so right. Having had several ISPs since dial-up days I have come to count on this forum as a mine of information from many willing and independent helpers. I have tried the BT forum a couple of times and found it unwelcoming, or rather like the club dominated by a few cliques. Long may TBB flourish.

Well I have to say that I completely agree with your analysis and this kind of behaviour would explain in part why BT is doing badly in its customer service ratings.

I've been having no end of problems with my HH5 dropping its connection - it wouldn't even bother me apart from the fact its screwing up my youview recordings since the BT G4 youview box does not automatically reconnect once the routers PPP session comes back up - I have to physically disconnect and reconnect its Ethernet cable, which is great if I'm at home and notice but absolutely blows if I'm at work and wanting to record something thats on during the day. That and its dropped the connection several times while watching a film on BTVision - made BT refund me for those...

I've been through my line with a fine tooth comb and everything is fine, HG612 will stay connected all day with no issues and very few errors, but even when the HH5 is used as a router only... still looses its PPP! with that goofy WAN event entry.

I have no doubt that if this could have been fixed with a firmware update BT would have done it by now, I really believe this is a hardware issue that can only be fixed by a product recall and would explain why BT are keeping their mouths shut over the issue as the cost of that will be pretty big.

Edited by deleted (Thu 08-May-14 07:51:40)