I hear they have a "B" version of the HH5 (and maybe the HH4) in testing at the moment.

Thanks, as an ex-BT Infinity 2 customer I feel it is only right and proper to spread the word about their disgusting service and their dismal HH5.

Since changing service provider and using a ZyXEL SBG3300-N I've had better speeds and not a single dropped connection. Better still I now have a static IP too.

Please spread the word as BT do not deserve a single customer with their shoddy network, cr@p hardware, their treatment of paying customers on their forum, online chat and telephone "support" and the blatant lies they tell.

Bitter? Not me, I voted with my feet and could not be happier

So what ISP are you with now?

I am assuming it is not Virgin and therefore is probably an ISP whose network is based on BT infrastructure and therefore I assume you are specifically advising against BT Retail rather than BT group?

I can understand you have had a bad service but there are a vast number of BT customers, most of which have probably never noticed any issue with their connection. And many are probably ok with the support on offer.

And presumably when you say "shoddy network" it is specifically the BT retail part of the network as if you are on an ISP using BT wholesale products then you are still using some of the BT network.

Correct it is BT Retail I loathe but not without good reason. Read back in this thread for some of my experiences with them. Those mentioned are just the tip of the iceberg and after 1.5 years I'd had enough.

I've switched to PlusNet which ironically is still part of BT but they have sorted out every issue I had with BT within a few weeks of joining them. Their support is UK based and so far seems reasonable, at least you can have a conversation with them and they are human rather than BT's script reading third world brigade. I've nothing against anyone from any part of the world or walk of life but BT Indian IMHO are a total and utter waste of time, unless of course BT use them to fob customers off to the point they just roll over and give in, I don't.

As said already, my speeds are far better than they ever where with BT Infinity and so far not a single drop, I was getting the usual PPP thing up to 4 times an hour on Infinity.

I've now been connected fro 12 days after PlusNet had my line reset after BT dropped my connection rate. It was not DLM that did this it was BT, they moved me from 80/20 to 40/10 then capped my line at 35MBps!

Granted it's still early days with PlusNet however if things remain as they are at present then I shall remain be very happy.

Well you might just save yourself a fair bit of frustration and grief in the long run if you did cancel. Then again you may never need to speak with any of the so called "support" at BT, hopefully not though as unless you have you will have no idea what frustration is.

You could probably guess but I'd go with any option (even back to ADSL) rather than go back to BT "very much Finite with Infinite frustration".

Good luck all the same.

LOL, glad I could be of service. Actually I'm with you on all three points myself although not fully on the sport. Sport is fine if it involves the internal combustion engine mounted on two wheels! You might have guessed that from the nick though

Who did you decide to go with if I may ask?

If only BT had been reasonable I wouldn't have been a thorn in their side, unlucky BT

Edited by deleted (Fri 09-May-14 00:26:39)