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Standard User deleted
(deleted) Sun 06-Jul-14 17:24:22
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Re: Phone and broadband fault


[re: 4M2] [link to this post]
 
No, you have to talk to the 3rd world crazy
Standard User 4M2
(knowledge is power) Sun 06-Jul-14 18:07:30
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Re: Phone and broadband fault


[re: deleted] [link to this post]
 
In reply to a post by BatBoy:
No, you have to talk to the 3rd world crazy


And yet the majority of their advertising and promotional costs are presumably UK based?
Standard User deleted
(deleted) Sun 06-Jul-14 19:20:28
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Re: Phone and broadband fault


[re: deleted] [link to this post]
 
In reply to a post by BatBoy:
Doesn't work on the HG612

Not true!!!

You clearly don't believe me, couldn't be bothered asking Les-70 or did ask, but couldn't follow his very clear & SIMPLE instructions




It does work on VDSL2 connections using a HG612 (with the updated firmware).



HERE IS THE PROOF (NOT A WRONG ASSUMPTION)

While the connection is live, type this at a Telnet BusyBox prompt.
You can use different values, but make sure the last value exceeds the total of the first 2 values added together:-

xdslcmd configure --mod v --maxDataRate 20000 20000 100000

That results in these sync speeds on my connection:-

06/07/2014 18:31 - RESYNC detected (DS 19998 Kbps, US 3949 Kbps), AS = 58, Retrain Reason: 1




Typing this will allow the connection return to its prevous state (not manually user capped):-

xdslcmd configure --mod v --maxDataRate 0 0 0

06/07/2014 18:46 - RESYNC detected (DS 21728 Kbps, US 3778 Kbps), AS = 14, Retrain Reason: 1




This is before manually capping DS sync speed:-

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xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY statusStatus: Showtime
Retrain Reason: 1Last initialization procedure status:   0
Max:    Upstream rate = 3949 Kbps, Downstream rate = 21636 KbpsBearer: 0, Upstream rate = 3949 Kbps, Downstream rate = 21638 Kbps
 Discovery Phase (Initial) Band Plan
US: (7,32) (871,1205) (1972,2782) DS: (33,859) (1216,1961) (2793,3970) 
Medley Phase (Final) Band PlanUS: (7,32) (871,1194) 
DS: (33,859) (1216,1772)           VDSL Port Details               Upstream                Downstream
Attainable Net Data Rate:            3949 kbps              21636 kbpsActual Aggregate Tx Power:             7.1 dBm               12.4 dBm
====================================================================================  VDSL Band Status       U0      U1      U2      U3      U4      D1      D2      D3
  Line Attenuation(dB):  8.3     55.7     N/A     N/A     N/A    22.1    68.5     N/A   Signal Attenuation(dB):  8.3     55.0     N/A     N/A     N/A    31.4    68.4     N/A   
        SNR Margin(dB):  6.5     6.2      N/A     N/A     N/A    6.3     6.3      N/A            TX Power(dBm):  0.5     5.8      N/A     N/A     N/A    11.3    6.1      N/A   
 .



This is after capping DS to 20000 Kbps - Note the increased DS SNRM values:-

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xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY statusStatus: Showtime
Retrain Reason: 1Last initialization procedure status:   0
Max:    Upstream rate = 3956 Kbps, Downstream rate = 21632 KbpsBearer: 0, Upstream rate = 3949 Kbps, Downstream rate = 19998 Kbps
 Discovery Phase (Initial) Band Plan
US: (7,32) (871,1205) (1972,2782) DS: (33,859) (1216,1961) (2793,3970) 
Medley Phase (Final) Band PlanUS: (7,32) (871,1190) 
DS: (33,859) (1216,1742)           VDSL Port Details               Upstream                Downstream
Attainable Net Data Rate:            3956 kbps              21632 kbpsActual Aggregate Tx Power:             7.0 dBm               12.3 dBm
====================================================================================  VDSL Band Status       U0      U1      U2      U3      U4      D1      D2      D3
  Line Attenuation(dB):  8.3     55.7     N/A     N/A     N/A    22.1    68.5     N/A   Signal Attenuation(dB):  8.3     55.0     N/A     N/A     N/A    31.4    68.4     N/A   
        SNR Margin(dB):  6.2     6.2      N/A     N/A     N/A    7.3     7.3      N/A            TX Power(dBm):  0.5     5.8      N/A     N/A     N/A    11.3    5.5      N/A   
 .



This is after removing the manual capping - DS sync speed & SNRM back to normal levels:-

Text
1
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89
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1213
1415
1617
1819
2021
2223
2425
xdslcmd info --pbParams
xdslcmd: ADSL driver and PHY statusStatus: Showtime
Retrain Reason: 1Last initialization procedure status:   0
Max:    Upstream rate = 3778 Kbps, Downstream rate = 21728 KbpsBearer: 0, Upstream rate = 3778 Kbps, Downstream rate = 21728 Kbps
 Discovery Phase (Initial) Band Plan
US: (7,32) (871,1205) (1972,2782) DS: (33,859) (1216,1961) (2793,3970) 
Medley Phase (Final) Band PlanUS: (7,32) (871,1190) 
DS: (33,859) (1216,1932)           VDSL Port Details               Upstream                Downstream
Attainable Net Data Rate:            3778 kbps              21728 kbpsActual Aggregate Tx Power:             6.9 dBm               12.5 dBm
====================================================================================  VDSL Band Status       U0      U1      U2      U3      U4      D1      D2      D3
  Line Attenuation(dB):  8.3     55.7     N/A     N/A     N/A    22.1    68.5     N/A   Signal Attenuation(dB):  8.3     55.0     N/A     N/A     N/A    31.4    68.4     N/A   
        SNR Margin(dB):  6.0     6.0      N/A     N/A     N/A    6.2     6.1      N/A            TX Power(dBm):  0.5     5.8      N/A     N/A     N/A    11.4    6.0      N/A   
 .



EDIT:

The change does not survive a reboot or power up/down. It will however survive a resync caused by any other reason e.g DLM.

Edited by deleted (Sun 06-Jul-14 19:29:45)


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Standard User deleted
(deleted) Sun 06-Jul-14 20:21:35
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Re: Phone and broadband fault


[re: deleted] [link to this post]
 
Thanks for providing the answer in this forum, rather than some other. However, as I said, doesn't work for me. Maybe I need the latest firmware?
Standard User deleted
(deleted) Sun 06-Jul-14 20:25:18
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Re: Phone and broadband fault


[re: deleted] [link to this post]
 
Which version do you have?


AFAIK, this is the latest version, as used on my connection:-

xdslcmd --version
xdslcmd version 1.0
DSL PHY: AnnexA version - A2pv6C038m.d24j
******* Pass *********
Standard User Zarjaz
(knowledge is power) Sun 06-Jul-14 22:55:38
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Re: Phone and broadband fault


[re: RobertoS] [link to this post]
 
Because it is testing your neighbour's line?

Yep, the tests all run from either the PSTN equipment, or the TAMS associated with the reported directory number, which in the OP's case was on his neighbours line.

Standard User RobertoS
(elder) Sun 06-Jul-14 22:59:48
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Re: Phone and broadband fault


[re: Zarjaz] [link to this post]
 
I was rather rudely told to get lost smile, so withdrew from trying to help. That it may be confusing Openreach seems to be regarded as irrelevant by the OP and everyone else, when it is perfectly obvious from the engineer going to the wrong premises in the first place proves it isn't.

Edit - Any idea how this could come about and a service work?

Edit 2 - To me it sounds like one D-side wire slowly coming off.

My broadband basic info/help site - www.robertos.me.uk | Domains,site and mail hosting - Tsohost.
Connection - Plusnet UnLim Fibre (FTTC). Sync ~ 58.7/14.6Mbps @ 600m. - BQM

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Allergy information: This post was manufactured in an environment where nuts are present. It may include traces of understatement, litotes and humour.

Edited by RobertoS (Sun 06-Jul-14 23:03:32)

Standard User deleted
(deleted) Mon 07-Jul-14 08:19:55
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Re: Phone and broadband fault


[re: deleted] [link to this post]
 
Welcome Visiting Huawei Home Gateway
Copyright by Huawei Technologies Co., Ltd.
Login:admin
Password:
ATP>sh


BusyBox v1.9.1 (2010-10-15 17:59:06 CST) built-in shell (ash)
Enter 'help' for a list of built-in commands.

# xdslcmd --version
xdslcmd version 1.0
DSL PHY: AnnexA version - A2pv6C030b.d22g
******* Pass *********
# xdslcmd configure --mod v --maxDataRate 0 0 0
xdslcmd: invalid parameter for option --mod
#
Standard User deleted
(deleted) Mon 07-Jul-14 12:16:02
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Re: Phone and broadband fault


[re: RobertoS] [link to this post]
 
I wasn't rude and I didn't tell you to get lost.

I had typed a very long response trying to explain everything but I've realised it's more for BT's complaints department than for public consumption. I get that you are trying to help so here are three snippets:

I had already said BT's offshore support agents have ordered the renumbering many times but it has failed every time. The renumbering procedure is obviously broken.

It also didn't matter that the TAMS or whatever were connected to my neighbour's line because the engineer was able to run virtually the same tests from the cabinet. He told me so and he was still able to run some tests from the NTE5. When he was testing at my house he said something about a "dis" at 400 metres but he said something along the lines of he was "out of his comfort zone without a pair test" so he went to the cabinet to do a similar test. He said my line from the cabinet to my house is about 475 metres long.

And remember most customers speak only to BT's offshore support agents. The phone support system is designed to put you through to the offshore support team almost every time but it wasn't until I got through to the UK support team that I believed I was speaking to someone who has the authority to deal with an intermittent fault. I also figured out how I got through to the UK team. Obviously I won't explain as it's unlikely the UK team are equipped to handle a large number of the offshore support traffic. I'll give a clue in case someone in BT is reading this and assumes I'm making it up. The clue is "the last warning is said with a stern voice" and I doubt BT will change it.

Edited by deleted (Mon 07-Jul-14 12:25:48)

Standard User deleted
(deleted) Mon 07-Jul-14 12:26:22
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Re: Phone and broadband fault


[re: deleted] [link to this post]
 
In reply to a post by BatBoy:
# xdslcmd --version
xdslcmd version 1.0
DSL PHY: AnnexA version - A2pv6C030b.d22g
******* Pass *********


Ah. Using that older version explains why this doesn't work for you:-

# xdslcmd configure --mod v --maxDataRate 0 0 0
xdslcmd: invalid parameter for option --mod
#



If you do ever update the firmware to the current version & test the sync speed capping, please let us know how you get on.

It may be a useful tool for dealing with problematic connections that seem to keep switching between interleaved & fastpath modes and/or for gamers that wish to maintain a fastpath connection, albeit at a slightly lower sync speed.
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