Heh!

Someone was the only person concerned about the number.

In reply to a post by RobertoS:

It also stands a fair chance of being why the problem isn't getting solved.

OK, it was the issue in itself, but that needed to be fixed before worrying about the symptoms.

Let's hope the banding is soon removed .

Funny though since the engineer did seem to fix the problem, despite the mix up with the phone number and address, and the line seemed OK for a couple of hours after he left. Getting the phone number and address issue sorted out didn't seem imperative at that time....

I guess one can successfully treat the symptoms and not the root cause for a few hours before the symptoms reappear

The thing is that engineer used his noddle and disobeyed his instructions .

Quite why it worked for a bit then went off is a puzzle, I agree.

Not long after I posted here the erratic noise margin returned causing my broadband to disconnect often again.

Still only the Home Hub 5 was connected to the NTE5 so last night I switched over to a HG612 instead of the Home Hub 5 just in case it was faulty but the disconnections and erratic noise margin still occured. I checked the telnet stats and there were over 4000 CRC errors on the downstream.

No screenshots yet as it's all running upstairs on an old PC.

The BT customer care team must have been monitoring it as they sent me a txt saying sorry that the issues with my broadband are still unresolved and I should wait 3 working days for BT's suppliers to align my broadband to my telephone number.

It was too good to be true.

Sorry I'm rather confused: you said "my broadband is now showing up as activated on my land line number" but now "I should wait 3 working days for BT's suppliers to align my broadband to my telephone number." Does that mean that some physical work needs to be done on your line by Openreach?

He was a 'bog standard telephone' engineer and did not have a TDR so could not fix the fault.

Absolute Tommy rot, EVERY single engineer has at least one piece of equipment that performs a TDR function.

they would need to arrange a cherry picker, and that's not going to happen without a fight.

No issue at all, the engineer can do this on the day, easy as you like.

What type of fault are you trying to report ? If you are going the 'noisy line' route, then you will ALWAYS get a CDTA fault being raised by the CP.

You need to be reporting the broadband issue, get a Boost visit arranged.

I was told a few days ago something about jumpering to the correct line at the exchange but an engineer wasn't required to do the jumpering and it should happen soon. Last night I received a txt basically suggesting the same thing had been requested and needed three working days.

I don't know much more about the current situation. I'm not very involved or asking too many questions. More I'm hopeful they will do whatever is required to solve the problems. All I really know is that maybe it'll get fixed soon and if not it'll probably require another engineer visit.

The View broadband usage page in the My BT section of BT's website now shows that my broadband is activated on my land line number. This change happened a few days ago. The Track a faults page has also changed as now my reported faults are no longer listed against my neighbour's land line number. There are three faults listed against my land line number but they have all been closed. Those faults even when they were closed were still listed against my neighbour's land line number when my broadband was still activated on her land line number.

I plugged in a phone to check if there was noise on the line and there was mostly continuous crackling/popping but not that loud. Three times I used the Report a fault page on BT's website and each time it couldn't find any problems but after the third time it automatically opened a new phone fault.

Also the downstream sync speed is still banded at 5199 which is rediculous considering it has been as high as 79995. It doesn't make sense to allow it to go that low in my case as most of the time even at that speed it still disconnects a lot so why not some manual intervention???

Tomorrow it'll be a month since I first reported this fault. I'm thinking if nothing happens soon BT might allow me to switch to a premium ISP who has working procedures to fix intermittent faults. I'd also order another line and fibre broadband from BT so my family can still make use of an unlimited package and I'd learn how to manage both using a router. Before the fault broadband usage was approaching 400GB per month which is mostly the result of streaming media and playing online games.

I actually don't have much use for the internet and haven't for a couple of years. My family were using it frequently every day before the faults but now they aren't using it as much because the faults are causing streaming media to buffer or stop playing and they are experiencing lag or disconnections when playing games.

I'm wondering why BT can't be held accountable for not having working procedures. I've spoken to many of BT's support staff about it yet noone has indicated their broken procedures can be kicked upstairs to a management team who can implement solutions.

I also had a demonstration of"gel" crimps, as I had not actually encountered them when I retired some 15 years back,

How strange, I've been on for nearly 18 years, and been using them since day one, and they had clearly been in use way before that.

Evening Zarjaz

Although a lot of my basic studies back in the mid-1950s included the PO Telephone Boys training as there was nothing else near suitable at the Heriot-Watt Evening Classes, I was basically electronics/radar/radio based, including teaching such a mixture in the RAF.

Thus I have had an interest in telephony throughout my working career; and was frequently called in to sort out telephone/telex/fax problems, as a minor side-line of my main work, which also included a lot disciplines beyond electronics.

Although an early implementer of crimp joints, pioneering their use in 1956, including sectioning them, I was not generally in every-day contact with them; or the range of work that now falls into the remit of Openreach.

Also, I have never worked for any of the obvious telephone organisations.

Thus my not having directly encountered the use of gel crimps.