In reply to a post by os1:

One thing I haven't mentioned that I probably should have dealt with sooner is that my broadband might be stopped soon. A broadband cease order was placed a few days ago and I don't know if they plan on going ahead with it. It is scheduled to stop on the 15th of July.

After what happened yesterday I'm thinking I need to sort it out urgently.

It is quite possible that is a Cease and provide, to cease it on your neighbour's number and provide it on yours.

In reply to a post by os1:

One thing I haven't mentioned that I probably should have dealt with sooner is that my broadband might be stopped soon. A broadband cease order was placed a few days ago and I don't know if they plan on going ahead with it. It is scheduled to stop on the 15th of July.

After what happened yesterday I'm thinking I need to sort it out urgently.

Yes I think you need to clarify whether or not that is part of their procedure for fixing your line fault - I guess it's possible that that relates to your neighbour�s number.

The engineer possibly thought there was a bureaucratic mix up with the phone number and address and since the fault was reported in your �end user� name he felt confident to check and reset your line. I would imagine that would have been included in his report.

Subbies don't do faults, just iffy installs.

You have been fibbed to.

It's a(n) HR dis.

Going the noisy line route as that is what has been suggested elsewhere on this forum (and it is a noisy phone line, making calls untenable when the fault is on). But it is also borking my Infinity connection.

I know what it is

I believe the advice the advice with regard to this is wrong. I've seen posters on here often say what you've been told, but really it's not the way to go, as you've found out to your cost.