Why India?

@BTConnect is the Business email so you should be getting a UK based help desk.

[i

As my 'phone is residential and email account is business (for historical reasons), got the India help centre instead of the UK business help.

Since spoken to UK centre but they cannot advise on the apparent problem as they have not seen it before.

Frustrating...

In reply to a post by G3UZF:

Why India?

@BTConnect is the Business email so you should be getting a UK based help desk.

As my 'phone is residential and email account is business (for historical reasons), got the India help centre instead of the UK business help.

Since spoken to UK centre but they cannot advise on the apparent problem as they have not seen it before.

Frustrating...

And what is your Broadband on? Residential or Business?

Are you accessing it through: https://login.microsoftonline.com/ ?

In reply to a post by G3UZF:

Particularly frustrating for my Wife as she likes to use a touch-screen with no Mouse to Right Click on to see and access a link address to a new Tab to circumvent the problem!

On my Win 8.1 touchscreen if I press on a link for a couple of seconds rather than tapping I get the right-click menu comes up.

Yep, same on my Surface Pro 2 in both tablet and laptop mode.